Member Care Teller - WOW Service & Growth

Community First Credit Union; Town of Seymour (WI); On-site; USD 30,000 - 36,000; Full time

Job summary

Community First Credit Union is seeking a Teller to engage with members and handle cash with high accuracy. You will process deposits, withdrawals, loan and credit card payments, and transfers while maintaining daily cash controls and security protocols.

The role emphasizes WOW service, strong communication, and the ability to promote credit union products and services to meet member needs. Training is provided, with regular hours and a community-focused environment.

Qualifications

• Minimum one year of cash handling experience; Teller experience is a plus.
• Excellent listening and verbal communication skills.
• Familiarity with Microsoft Office and web-based software.
• Passion for providing outstanding service to our members.
• Ability to work hard, find solutions, and have fun.

Responsibilities

• Provide exceptional, WOW service to internal and external members
• Receive cash and checks for deposit into members accounts
• Cash checks for members
• Accept loan and credit card payments
• Make transactions between accounts as instructed by members
• Place proper holds on deposited items for uncollected funds following CFCU policy and procedure
• Handle proper disbursement of cashier's checks, money orders, and gift cards
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union
• Accurately balance and close cash drawer at the end of each business day
• Promote, cross-sell, and refer credit union products and services to fulfill member financial needs

Skills

Cash handling experience

Listening and verbal communication

Service mindset

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based software

Job description

Community First Credit Union is seeking a Teller to engage with members and handle cash with high accuracy. You will process deposits, withdrawals, loan and credit card payments, and transfers while maintaining daily cash controls and security protocols.

The role emphasizes WOW service, strong communication, and the ability to promote credit union products and services to meet member needs. Training is provided, with regular hours and a community-focused environment.