Teller: WOW Service & Cash Expert for Members

Community First Credit Union | Wisconsin; Appleton, Oshkosh, Neenah (WI, WI, WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Community First Credit Union is seeking a Teller to engage with members, handle cash accurately, and process a high volume of transactions in a friendly, community-focused environment.

The role emphasizes WOW service, precise cash handling, and cross-selling credit union products while maintaining compliance and accuracy throughout daily operations.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of cash handling experience; Teller experience is a plus.
• Excellent listening and verbal communication skills.
• Familiarity with Microsoft Office and web-based packages.
• Passion for providing outstanding service to members.
• Ability to work hard, find solutions, and have fun.

Responsibilities

• Provide exceptional, WOW service to members both in drive-up and lobby.
• Receive cash and checks for deposit into members' accounts.
• Cash checks for members and process payments.
• Accept loan and credit card payments and transfer funds as instructed.
• Balance and close cash drawer accurately at end of day.
• Promote and refer credit union products and services to members.

Skills

Cash handling

Customer service

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

We believe tellers are Community First's essential, front-line ambassadors. As our Teller, your energy for engaging with people, ninja accuracy, and wicked organizational skills will find a great home. Our members are owners of Community First, and employees are too. That's why your passion for providing WOW service will be personally rewarding as you handle cash and perform a high volume of transactions that are critically important to our members.

Not sure about banking products and services? We are. You'll receive top-notch training and support, no matter what industry you're joining us from. Service, accuracy, organization - you'll get to do it all in this role as you expand your financial services expertise. If you crave a work environment that has life-friendly hours, a community-centered vibe, and is a place where growing and broadening your skills will be nurtured, we should talk!

As our Community First Teller, you will:

• Provide exceptional, WOW service to internal and external members
• Receive cash and checks for deposit into members accounts
• Cash checks for members
• Accept loan and credit card payments
• Make transactions between accounts as instructed by members
• Place proper holds on deposited items for uncollected funds following CFCU policy and procedure
• Handle proper disbursement of cashier's checks, money orders, and gift cards
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union
• Accurately balance and close cash drawer at the end of each business day
• Promote, cross-sell, and refer credit union products and services to fulfill member financial needs
  
  

We are open in the driveup from 7 a.m. to 6 p.m. Monday through Friday, and open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.

An ideal candidate will have a combination of:

• A high school diploma or equivalent
• At least one year of cash handling experience; previous Teller experience is a plus
• Excellent listening ability and verbal communication skills
• Familiarity with Microsoft Office suite and web-based software packages
• Passion for providing outstanding service to our members
• The ability to work hard, find solutions, and have fun