Member Care & Support Specialist

Dr. Mylissa's Medical Boutique; Novi (MI); On-site; USD 26,174 - 31,684; Full time

Job summary

ORSA Credit Union is seeking a Care Solutions Agent to serve as a trusted connection for members, handling high-volume inbound inquiries with clarity and care. You will resolve routine needs, apply knowledge resources, and escalate when needed to ensure accurate outcomes.

The role emphasizes a personal touch, adherence to care center standards, and opportunities to support digital and self-service options while maintaining excellent member experience.

Qualifications

• High school diploma or equivalent.
• Minimum one-year experience as a service representative in retail or service.
• Proficiency using Microsoft Office Suite.

Responsibilities

• Handle high-volume inbound member inquiries with clarity, professionalism and empathy.
• Apply knowledge resources to resolve routine member needs and explain next steps.
• Escalate when additional support is required to ensure the right outcome.
• Maintain consistency with care center standards and ensure a personal touch.

Skills

Customer service

Empathy

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

ORSA Credit Union is seeking a Care Solutions Agent to serve as a trusted connection for members, handling high-volume inbound inquiries with clarity and care. You will resolve routine needs, apply knowledge resources, and escalate when needed to ensure accurate outcomes.

The role emphasizes a personal touch, adherence to care center standards, and opportunities to support digital and self-service options while maintaining excellent member experience.