Member Care Solutions Lead

Soqquadro Italiano; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Allegacy is seeking a Member Care Support Specialist to serve as a centralized resource across departments and provide accurate information, guidance, and timely support to members. This role emphasizes confidentiality, integrity, and adherence to our shared values as you assist in improving member experiences.

Ideal candidates bring 2+ years in member service, solid knowledge of credit union products, and strong communication skills to resolve inquiries, correct account issues, and train new

Qualifications

• Two or more years of experience in member service and deep knowledge of credit union products, services, and policies.
• Strong analytical, research, and problem-solving skills with high attention to detail.
• Excellent verbal and written communication abilities.
• Ability to perform effectively in a fast-paced environment and maintain a solutions-focused mindset.
• Commitment to continuous learning and delivering excellence for members and the credit union.

Responsibilities

• Serve as the primary internal resource for questions from all business lines.
• Resolve internal escalations, make sound judgments, and support complex problem solving.
• Research and correct account errors while ensuring compliance with standards.
• Assist with training and integration of new hires after training.
• Process debit-card limit increase requests in line with guidelines and member needs.
• Support frontline call volume during peak periods.
• Provide clear, professional written communication and maintain thorough documentation.
• Maintain knowledge of savings, checking, certificates, debit/credit cards, IRAs, POAs, business accounts, trust and estate accounts, and rep-payee accounts.
• Handle sensitive matters, including staff error reporting, with confidentiality and integrity.
• Perform additional duties as needed to support departmental operations.

Skills

Member service experience

Analytical skills

Written and verbal communication

Problem solving

Tools

DNA

Job description

Allegacy is seeking a Member Care Support Specialist to serve as a centralized resource across departments and provide accurate information, guidance, and timely support to members. This role emphasizes confidentiality, integrity, and adherence to our shared values as you assist in improving member experiences.

Ideal candidates bring 2+ years in member service, solid knowledge of credit union products, and strong communication skills to resolve inquiries, correct account issues, and train new