Member Care & Solutions Advisor

Soqquadro Italiano; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Allegacy is seeking a dedicated call center specialist to provide exceptional member service by phone and internet, meeting or exceeding defined service goals and maintaining knowledge of all credit union products and promotions.

You will work in a fast-paced team, handle multiple tasks, document disclosures for compliance, educate members on needs, and cross-sell products as appropriate, with an emphasis on friendly, professional communication and reliability.

Qualifications

• Excellent telephone communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong listening and problem-solving abilities.
• Knowledge of credit union products, services and promotions.

Responsibilities

• Deliver exceptional member service by phone and internet.
• Meet or exceed service goals and adhere to schedule.
• Educate, promote and cross-sell credit union products based on needs.
• Ensure proper documentation for compliance with laws and policies.
• Handle difficult member interactions with professionalism.

Skills

Telephone skills

Multitasking

Team environment

Problem solving

Listening

Integrity

Education

High school diploma or equivalent

Job description

Allegacy is seeking a dedicated call center specialist to provide exceptional member service by phone and internet, meeting or exceeding defined service goals and maintaining knowledge of all credit union products and promotions.

You will work in a fast-paced team, handle multiple tasks, document disclosures for compliance, educate members on needs, and cross-sell products as appropriate, with an emphasis on friendly, professional communication and reliability.