Member Care Specialist I – Financial Services

Heritage South Community Credit Union; Shelbyville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

HERITAGE SOUTH COMMUNITY CREDIT UNION is seeking a Contact Center Rep I to deliver exceptional member service via phone, online and mobile channels. You will handle account inquiries, process transactions, verify member identity, and provide information on products and services.

Working under the Contact Center Manager, you will contribute to accurate record keeping, follow security procedures, and maintain confidentiality while maintaining a high standard of professionalism and teamwork in a

Qualifications

• High School graduate or equivalent.
• Professional, friendly, courteous, organized and self-motivated.
• Experience with Symitar core preferred.

Responsibilities

• Handle member calls and assist with account inquiries and service requests.
• Verify member identity using authentication procedures.
• Process transactions including deposits, withdrawals, transfers, loan payments, advances, and check-related transactions.
• Provide accurate information on accounts, loans, rates, products, and services.
• Assist members with online banking, mobile banking, digital services, and instant payment platforms.
• Maintain confidentiality and safeguard member information; ensure regulatory compliance.

Skills

Professional demeanor

Friendly

Courteous

Organized

Self-motivated

Education

High School graduate or equivalent

Tools

Symitar core

Job description

HERITAGE SOUTH COMMUNITY CREDIT UNION is seeking a Contact Center Rep I to deliver exceptional member service via phone, online and mobile channels. You will handle account inquiries, process transactions, verify member identity, and provide information on products and services.

Working under the Contact Center Manager, you will contribute to accurate record keeping, follow security procedures, and maintain confidentiality while maintaining a high standard of professionalism and teamwork in a