Member Care & Solutions Agent

ICCU; Chubbuck (ID); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Starting pay $19/hour

Generous paid time off

11 paid holidays

401(k) matching and pension

Tuition reimbursement

Employee assistance program

Wellness program

Life and disability insurance

Job summary

ICCU in North Idaho is seeking a dedicated Member Contact Center Agent (MCC) to serve members via phone, text, and email from our Chubbuck, ID site. You will provide world-class service, resolve account issues, and perform member transactions while documenting interactions.

The role emphasizes empathy, accuracy, and teamwork, with opportunities for growth and comprehensive benefits. A High School Diploma or GED is required, and you must be eligible for ICCU membership.

Qualifications

• Excellent communication and interpersonal abilities are essential.
• Ability to handle confidential information with discretion.
• Experience in customer service in financial services is beneficial.

Responsibilities

• Provide phone, text, and email support to members.
• Deliver empathetic, accurate, and timely service.
• Answer calls and meet performance metrics.
• Research and correct member account problems.
• Process a wide range of member transactions and document interactions.
• Collaborate effectively with team members and uphold ICCU values.

Skills

Communication skills

Interpersonal skills

Confidentiality

Customer service experience

Financial industry knowledge

Education

High School Diploma or GED

Job description

ICCU in North Idaho is seeking a dedicated Member Contact Center Agent (MCC) to serve members via phone, text, and email from our Chubbuck, ID site. You will provide world-class service, resolve account issues, and perform member transactions while documenting interactions.

The role emphasizes empathy, accuracy, and teamwork, with opportunities for growth and comprehensive benefits. A High School Diploma or GED is required, and you must be eligible for ICCU membership.