Member Care Navigator — Care Coordination Support

VNS Health; New York (NY); On-site; USD 29,000 - 36,000; Full time

Job summary

VNS Health in New York is seeking a dedicated Member Services/Language Interpreter to support Care Coordinators and staff in resolving member issues and communicating with members and families about MLTC services.

You will handle telephonic intake for both clinical and non-clinical issues, escalate when necessary, and help ensure service quality while maintaining confidentiality and regulatory compliance.

Qualifications

• Minimum of one year of customer service experience.
• Ability to read, write, and speak English and the candidate's language(s).

Responsibilities

• Assist members and families with information about MLTC services and plan benefits.
• Coordinate telephonic intake for clinical and non-clinical issues and escalate when needed.
• Document and monitor member service issues and support care coordination activities.
• Protect confidentiality and ensure compliance with policies and regulations.

Skills

Customer service

Interpersonal skills

Language interpretation

Education

High School Diploma or equivalent

Associate's Degree in healthcare related field

Job description

VNS Health in New York is seeking a dedicated Member Services/Language Interpreter to support Care Coordinators and staff in resolving member issues and communicating with members and families about MLTC services.

You will handle telephonic intake for both clinical and non-clinical issues, escalate when necessary, and help ensure service quality while maintaining confidentiality and regulatory compliance.