Member Care & Escalations Specialist

Redirect Health; Phoenix (AZ); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free healthcare

Paid time off

401(k) access

Sick time

Résumé du poste

Redirect Health is seeking a hands-on Member Bills Specialist to support members through complex healthcare challenges, ensuring clarity, resolution, and trust. You will resolve escalated issues, communicate next steps clearly, and work with internal teams to ensure positive outcomes for members and providers.

The role emphasizes ownership, empathy, and a focus on improving the member experience while delivering timely solutions in a fast-paced environment.

Qualifications

• Experience in customer service with a strong emphasis on phone communication.
• Clear and empathetic communication skills.
• Able to take ownership and follow through on tasks.
• Ability to simplify complex situations for customers.
• Works well across teams and roles.
• Cares deeply about helping people.

Responsabilités

• Handle escalated member issues with investigation and timely resolution.
• Communicate with empathy and set clear next steps for members.
• Collaborate with providers and internal teams to resolve complex issues.
• Identify trends and suggest improvements to the member experience.
• Advocate for members to ensure concerns are heard and resolved.

Connaissances

Customer service

Phone communication

Empathy

Ownership

Problem solving

Clear communication

Description du poste

Redirect Health is seeking a hands-on Member Bills Specialist to support members through complex healthcare challenges, ensuring clarity, resolution, and trust. You will resolve escalated issues, communicate next steps clearly, and work with internal teams to ensure positive outcomes for members and providers.

The role emphasizes ownership, empathy, and a focus on improving the member experience while delivering timely solutions in a fast-paced environment.