Member Care & Escalations Specialist

Redirect Health Inc; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free healthcare for you and family

Paid time off

Sick time

401(k) access

Job summary

Redirect Health is hiring a Member Bills Specialist to support members through complex healthcare challenges and ensure a clear, confident resolution. In this hands-on role, you will resolve escalated issues, communicate clearly, and document outcomes while partnering with providers and care teams to improve the member experience.

You will be expected to stay empathetic, take ownership, and turn challenges into solutions that benefit families navigating the healthcare system.

Qualifications

• Experience in customer service with strong emphasis on phone communication.
• Clear and compassionate communication.
• Takes ownership and follows through.
• Enjoys simplifying complex situations.

Responsibilities

• Serve Redirect Health members, providers, and internal care teams.
• Resolve escalated member issues with clear communication and accurate documentation.
• Directly impact member confidence after navigating difficult healthcare situations.
• Investigate, analyze, and deliver timely solutions for escalated issues.
• Collaborate with providers and internal teams to resolve complex problems.

Skills

Customer service experience

Phone communication

Empathy

Ownership & accountability

Team collaboration

Job description

Redirect Health is hiring a Member Bills Specialist to support members through complex healthcare challenges and ensure a clear, confident resolution. In this hands-on role, you will resolve escalated issues, communicate clearly, and document outcomes while partnering with providers and care teams to improve the member experience.

You will be expected to stay empathetic, take ownership, and turn challenges into solutions that benefit families navigating the healthcare system.