Member Care Specialist - Financial Services

MARSHLAND CREDIT UNION; College Park (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Marshland Credit Union in College Park, GA is seeking a Call Center Representative to serve as the primary liaison between members and the credit union, delivering friendly, accurate assistance across phone, video chat, online chat, and secure messaging.

The role requires knowledge of products and policies, adherence to legal and security standards, and the ability to resolve inquiries, process transactions, and support digital banking tools.

Qualifications

• Minimum 1 year in financial services or call center preferred.
• Strong communication and active listening skills.
• Ability to multitask in a fast-paced environment.
• Commitment to confidentiality and professional ethics.

Responsibilities

• Provide prompt, professional service via phone, video chat, online chat, active teller, or written correspondence.
• Ensure compliance with BSA, OFAC, and USA Patriot Act, including CIP for new members, monitoring, and reporting.
• Research and resolve member inquiries, complaints, and routine account questions.
• Cross-sell credit union products and services when appropriate to meet member needs.
• Process deposits, verifications, and app-related transactions; assist with online/mobile banking.
• Assist with wire transfers and ITM deposits; maintain confidentiality and professionalism.

Skills

Customer service

Multitasking

Communication skills

Confidentiality

Detail-oriented

Problem solving

Education

High school diploma or equivalent

Associate's degree preferred

Tools

MS Office

Core banking systems

Job description

Marshland Credit Union in College Park, GA is seeking a Call Center Representative to serve as the primary liaison between members and the credit union, delivering friendly, accurate assistance across phone, video chat, online chat, and secure messaging.

The role requires knowledge of products and policies, adherence to legal and security standards, and the ability to resolve inquiries, process transactions, and support digital banking tools.