Member Care Advocate, Covered California

CalOptima Health Partnership; Orange (CA); Vor Ort; USD 48.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Full Office

Comprehensive benefits package

CalPERS pension program

Generous PTO

Tuition Reimbursement

Professional development opportunities

Flexible scheduling

Wellness programs

Zusammenfassung

CalOptima Health Partnership in Orange, CA is seeking a Customer Service Rep for Covered California to be the first line of contact for members and providers. You will assist with questions about eligibility, benefits and services, and direct cases to the appropriate teams.

You will engage with colleagues and external partners to ensure compassionate, timely support while contributing to a stronger, more equitable health system.

Qualifikationen

• High school diploma or equivalent PLUS 6 months of call center experience.
• Experience with Covered California or health insurance marketplace is required.
• Typing speed of 35 WPM is required.

Aufgaben

• Serve as first point of contact for members and providers regarding Covered California questions.
• Assist with eligibility, benefits and covered services inquiries and direct cases to appropriate teams.
• Provide information, resolve inquiries, and document interactions in internal systems.
• Maintain relationships with internal and external partners to ensure timely service delivery.

Kenntnisse

Customer service

Call center experience

Typing 35 WPM

Bilingual English/Spanish

Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

CalOptima Health Partnership in Orange, CA is seeking a Customer Service Rep for Covered California to be the first line of contact for members and providers. You will assist with questions about eligibility, benefits and services, and direct cases to the appropriate teams.

You will engage with colleagues and external partners to ensure compassionate, timely support while contributing to a stronger, more equitable health system.