Customer Service Pro - Covered California

CalOptima; Orange (CA); Hybrid; USD 48,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

CalPERS pension program

Flexible scheduling

Tuition Reimbursement

Job summary

CalOptima Health is seeking a Customer Service Rep for Covered California to serve members and providers with inquiries, eligibility, and benefits information. The role emphasizes a high standard of customer service, collaboration with internal teams, and professional communication.

This position may require in-office presence or limited telework within California, with the goal of delivering exceptional member support and maintaining strong relationships with providers and community partners.

Qualifications

• Minimum 6 months of call center experience preferred.
• Experience with Covered California or health insurance exchanges is a plus.
• Typing speed required: 35 words per minute.

Responsibilities

• Serve as the first point of contact for questions and complaints related to Covered California.
• Provide information and direct cases to appropriate operational teams.
• Maintain accurate documentation in internal systems and uphold quality standards.

Skills

Customer service

Typing 35 WPM

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CalOptima Health is seeking a Customer Service Rep for Covered California to serve members and providers with inquiries, eligibility, and benefits information. The role emphasizes a high standard of customer service, collaboration with internal teams, and professional communication.

This position may require in-office presence or limited telework within California, with the goal of delivering exceptional member support and maintaining strong relationships with providers and community partners.