Member Benefits & Claims Advocate

Zenith American Solutions; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

Zenith American Solutions in Honolulu, Hawaii seeks a Customer Care Advocate to support participants, beneficiaries, union locals, and providers with eligibility, benefits, and claims status.

You will document inquiries, update member records, and process enrollments while maintaining strong integrity and teamwork in a fast-paced environment. This role emphasizes accurate communication, regulatory updates, and cross-department collaboration.

Qualifications

• High school diploma or GED required.
• Six months of customer service or benefits administration experience preferred.
• Strong written and verbal communication skills.
• Proficiency with MS Office tools.
• Integrity and commitment to customer satisfaction.

Responsibilities

• Provide customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
• Document inquiries and conversations, update member information in systems, and maintain accurate files.
• Process enrollments and send required forms or communications.
• Coordinate with other departments to resolve claims, retirement, or eligibility issues.
• Research and resolve complex issues and irregularities.

Skills

Communication

Teamwork

Organization

Reading & Writing

Education

High school diploma or GED

Tools

MS Office

Job description

Zenith American Solutions in Honolulu, Hawaii seeks a Customer Care Advocate to support participants, beneficiaries, union locals, and providers with eligibility, benefits, and claims status.

You will document inquiries, update member records, and process enrollments while maintaining strong integrity and teamwork in a fast-paced environment. This role emphasizes accurate communication, regulatory updates, and cross-department collaboration.