Member Benefits Advocate

American Benefit Plan Administrators, Inc.; Alameda (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, Vision, Dental

401(k) with match

PTO

Growth opportunities

Job summary

Zenith American Solutions is hiring a Customer Care Advocate to support participants, beneficiaries, union locals and providers with eligibility, benefits, and claims status. The role involves handling PHI/PII access as required by the job.

Responsibilities include processing enrollments, updating member records, and communicating regulatory information. The team emphasizes accuracy, integrity and customer satisfaction while offering growth opportunities and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Minimum 6 months experience in customer service, third-party administrator processing, or benefits administration.
• Proficient in MS Office tools.
• Strong communication, integrity and customer satisfaction focus.
• Able to read and interpret general business materials, procedures and plans.

Responsibilities

• Maintain knowledge of assigned Plan(s) and apply it to all job functions.
• Respond to inquiries verbally, written or face-to-face and document outcomes.
• Update files with system notes of conversations or actions taken.
• Process enrollments and update member information in systems.
• Distribute communications related to regulatory requirements.
• Research and resolve complex issues; follow up to complete actions.

Skills

Customer service

Written communication

Verbal communication

MS Office

Attention to detail

Reading/interpretation of docs

Education

High school diploma or GED

Tools

MS Office

Job description

Zenith American Solutions is hiring a Customer Care Advocate to support participants, beneficiaries, union locals and providers with eligibility, benefits, and claims status. The role involves handling PHI/PII access as required by the job.

Responsibilities include processing enrollments, updating member records, and communicating regulatory information. The team emphasizes accuracy, integrity and customer satisfaction while offering growth opportunities and comprehensive benefits.