Member Banking Advisor

San Diego County Credit Union; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

San Diego County Credit Union is seeking a Financial Service Representative I to assist members with opening new accounts, securing loans, and deepening relationships by offering Credit Union products and services. You will maintain high service standards and ensure accurate processing in every interaction.

The role emphasizes interviewing members, identifying needs, and promoting suitable products while adhering to policy and compliance guidelines.

Qualifications

• High school diploma or equivalent.
• One year of banking experience to include: knowledge of member interviewing techniques, ability to identify and offer/refer products and services to meet members’ financial needs; or 2 years of relevant finance related experience; or 6 months of SDCCU member facing work experience may be considered.
• Demonstrated ability and thorough knowledge of and a willingness to actively promote products and services.
• General knowledge of Credit Union and/or financial institution loan policies and procedures preferred.
• Demonstrated professional human relations, communication and organizational skills.
• College level math and financial calculation skills.
• Basic level computer skills, including MS Office applications (Word, Excel, Outlook)
• Professional appearance and demeanor.

Responsibilities

• Interview members and potential members to determine their financial needs and aid in selecting appropriate products and services.
• Identify and offer products and services to members to meet their financial needs and/or refer the member to an appropriate representative or partner.
• Accurately record and track all member interactions, referrals and sales, following policy and procedure and maintaining integrity in all actions.
• Provide an exceptional service experience consistent with Credit Union standards; resolve member complaints quickly and accurately; respond to member inquiries on the phone and in person.
• Prepare documentation for new accounts, loans and/or card issuance, ensuring adherence to legal requirements and Credit Union policies and procedures.
• Relay loan decision to member along with loan terms and conditions providing financial counsel and alternatives, as needed.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation.

Skills

Banking knowledge

Customer service

Communication skills

Organizational skills

Math/financial calculations

MS Office (Word/Excel/Outlook)

Education

High school diploma or equivalent

Job description

San Diego County Credit Union is seeking a Financial Service Representative I to assist members with opening new accounts, securing loans, and deepening relationships by offering Credit Union products and services. You will maintain high service standards and ensure accurate processing in every interaction.

The role emphasizes interviewing members, identifying needs, and promoting suitable products while adhering to policy and compliance guidelines.