Member Associate Closing Hours

Fitfactoryma; Braintree (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

A local health club in Braintree is seeking a passionate Member Associate to provide exceptional customer service and manage daily operations. This position involves welcoming members, managing check-ins, and handling inquiries, all while maintaining a clean and organized environment. Candidates must have excellent communication skills and a love for fitness. Previous customer service experience is required. The role includes closing shifts during the week, typically from 5pm to 10pm.

Qualifications

• Previous customer service or reception experience, preferably in a gym or fitness center.

Responsibilities

• Welcome members and guests, ensuring a positive experience.
• Manage member check-ins and guest registrations.
• Answer phone calls and respond to emails regarding gym services.
• Process payments and maintain accurate transaction records.
• Help maintain cleanliness of the reception area and gym facilities.
• Assist in managing gym schedules.
• Provide excellent customer service and handle complaints.
• Perform data entry and record-keeping.
• Promote gym programs, classes, and retail products.

Skills

Excellent verbal communication and interpersonal skills

Proficiency with Microsoft Office Suite

Ability to handle difficult customers

Passion for fitness and health

Education

High school diploma or equivalent

Tools

Gym management software

Job description

Description

About Fit Factory: Fit Factory is a 6 location health club brand. We are a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. Fit Factory is a dynamic, high-energy fitness gym dedicated to creating a supportive and results-driven environment for our members. We're more than just a gym—we're a community. We believe in helping people achieve their fitness goals, whether they are just starting their journey or training for their next big challenge. Join us as we continue to inspire and motivate our members every day.

Role Overview

We are looking for a passionate and enthusiastic Member Associate who is able to close the clubs during the week to join our team. As a Member Associate, you will be the first point of contact for our members, helping them with their fitness needs, providing excellent customer service, and assisting in day-to-day operations. This role is perfect for someone who loves fitness, enjoys interacting with people, and thrives in a fast-paced, team-oriented environment. You would be responsible for the closing shifts during the week which is typically 5pm-10pm.

Responsibilities

• Welcome members and guests, ensuring a positive first impression of our gym.
• Manage member check-ins and guest registrations.
• Answer phone calls and respond to emails, addressing inquiries and providing information about our gym services and programs.
• Process payments and maintain accurate records of transactions.
• Help in maintaining cleanliness and organization of the reception area and gym facilities.
• Assist in managing gym schedules, including class and personal training appointments.
• Provide excellent customer service, handling complaints and concerns with professionalism.
• Perform administrative duties such as data entry, inventory, and record-keeping.
• Promote gym programs, classes, and retail products to members and guests.
• Performs other duties as assigned.

Requirements

• Excellent verbal communication and interpersonal skills.
• Proficient in using computer systems, including Microsoft Office Suite and gym management software.
• Ability to handle difficult customers with patience and professionalism.
• Must be able to work flexible hours, including early mornings, evenings, and weekends.
• A passion for fitness and health is a plus.

Education & Experience

• High school diploma or equivalent required.
• Previous customer service or reception experience, preferably in a gym or fitness center.

Physical Requirements

All employees must be able to stand, walk, climb, balance, stoop, kneel, crouch, reach, speak, listen, or crawl. Any limitations to those abilities must be communicated to a manager prior to starting the position.