Member Experience Associate- Mid Shift & Closing

24 Hour Fitness USA, LLC; Beaverton (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical & dental coverage

401k with match

Free gym membership

Employee discounts

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC is seeking a Member Experience Associate for the Murray Scholls club (Mid Shift & Closing). You’ll be the first friendly face for members, guiding them through their fitness journey and creating a welcoming environment.

You will listen to member goals, answer questions, and deliver a high-quality sales and service experience while ensuring safety and cleanliness. CPR/AED certification due within 60 days. This is a full-time, on-site role with weekend availability.

Qualifications

• Be genuine, open-minded and act with integrity.
• Self-motivated with a passion for helping others.
• Strive to meet or exceed goals with a positive attitude.
• Embrace challenges and learn from setbacks.
• Deliver an exceptional member experience with service-minded approach.
• Minimum of 1 year in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members and resolve concerns.
• Maintain a clean, safe gym environment for members and guests.

Skills

Authenticity

Self-motivation

Goal-oriented

Resilience

Service mindset

Sales experience

CPR/AED within 60 days

Job description

Member Experience Associate- Mid Shift & Closing

#437358

Location

Murray Scholls - OR-00415

Job Description

ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

JOB SUMMARY
This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

QUALIFICATIONS
Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

• Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community

Travel Requirement

• Minimum travel may be required for training purpose and lead generation.

VARIABLE COMPENSATION:
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

• In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Area of Interest

Service

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