Member Ambassador - WHR

Orangetheory Fitness; Denver (CO); In loco; USD 22.000 - 30.000; Part-time

Descrizione del lavoro

Orangetheory Fitness in Denver is seeking a Member Ambassador to support front-of-house studio operations. You will drive daily sales, greet guests, process transactions, and deliver outstanding customer service, helping members choose memberships, packages, and retail options while maintaining a welcoming, high-energy studio environment.

With a passion for health and fitness and strong communication skills, you will work evenings and weekends as needed, partner with the fitness team, and uphold

Competenze

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication.
• Detail-oriented and highly organized; able to multi-task.
• Basic sales experience with ability to meet KPIs.
• Proficient with MS Office and basic computer skills.
• Flexible schedule including evenings and weekends.

Mansioni

• Achieves daily, weekly and monthly sales and membership goals.
• Manages lobby/front desk with a friendly welcome.
• Processes cash and credit card transactions accurately.
• Conducts follow-up calls and member care activities.
• Establishes referral programs and supports studio events.
• Collaborates with Fitness Team to ensure processes are fulfilled.
• Responds to member inquiries with urgency.

Conoscenze

Customer service

Sales ability

Verbal communication

Written communication

Organized

Problem solving

Formazione

High School Diploma

Strumenti

MS Office

Internet

CRM software

Descrizione del lavoro

Member Ambassadors assist in running all \"front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.ESSENTIAL DUTIES & RESPONSIBILITIES:Achieves daily, weekly and monthly sales and membership goals.Establishes and maintains an effective referral program.Maintains accurate records using established OTF sales systems.Conducts telephone inquiries/follow up calls/customer care calls.Leads OTF studio previews with prospects and/or fitness program holders.Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.Maintains an organized and clean lobby/front desk area.Processes accurate cash and credit card transactions.Delivers timely follow up and follow through activities with all prospective clients.Responds to member requests, inquiries and concerns with a sense of urgency.Troubleshoots and solves technical issues successfully.Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.Works closely with Fitness Team to ensure that processes are fulfilled.Demonstrates a friendly, positive attitude and passion for OTF as a business.Models and supports OTFs values and culture.Other duties as assigned by supervisor.REQUIRED SKILLS & QUALIFICATIONSExcellent interpersonal and customer service skillsSolid verbal and written communication skillsDetail-oriented and extremely organized with the ability to multi-task in a fast-paced environmentAbility to identify, analyze, and develop solutions to problemsFunctional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software useAbility to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)Must have the ability to work a flexible schedule, including evenings and/or weekendsPassion for health and fitness and helping others succeedMust possess a passion for continuous learning and a strong desire for career growthEDUCATIONAL QUALIFICATIONSHigh School Diploma requiredPrevious sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)