Part Time Member Ambassador-Fort Collins-Drake

Orangetheory Fitness; Fort Collins (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Orangetheory Fitness in Fort Collins seeks a Member Ambassador to drive front-of-house fitness studio operations and surpass sales targets for memberships, packages, renewals, and retail. You will greet clients, manage referrals, and process payments with accuracy in a fast-paced environment.

The role requires a passion for health and fitness, strong communication, and the ability to handle evenings/weekends.

Qualifications

• Excellent interpersonal and customer service skills.
• Previous sales experience, with strong sales skills (quota bearing structure highly preferred).
• Strong verbal and written communication abilities.
• Detail-oriented and highly organized; able to multi-task in a fast-paced environment.
• Must be able to work a flexible schedule including evenings and weekends.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly and enthusiastically to create a friendly entrance.
• Maintains an organized lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests with urgency.
• Troubleshoots and solves technical issues successfully.
• On-boards all clients using Client Intake Forms and FP Agreements.
• Collaborates with Fitness Team to fulfill processes.
• Exhibits a positive attitude and supports OTF values and culture.

Skills

Customer service

Sales experience

Verbal communication

Written communication

Detail-oriented

Multi-tasking

Flexible schedule

Education

High School Diploma

Tools

MS Office

Job description

Member Ambassadors assist in running all \"front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.ESSENTIAL DUTIES & RESPONSIBILITIES:Achieves daily, weekly and monthly sales and membership goals.Establishes and maintains an effective referral program.Maintains accurate records using established OTF sales systems.Conducts telephone inquiries/follow up calls/customer care calls.Leads OTF studio previews with prospects and/or fitness program holders.Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.Maintains an organized and clean lobby/front desk area.Processes accurate cash and credit card transactions.Delivers timely follow up and follow through activities with all prospective clients.Responds to member requests, inquiries and concerns with a sense of urgency.Troubleshoots and solves technical issues successfully.Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.Works closely with Fitness Team to ensure that processes are fulfilled.Demonstrates a friendly, positive attitude and passion for OTF as a business.Models and supports OTFs values and culture.Other duties as assigned by supervisor.REQUIRED SKILLS & QUALIFICATIONSExcellent interpersonal and customer service skillsSolid verbal and written communication skillsDetail-oriented and extremely organized with the ability to multi-task in a fast-paced environmentAbility to identify, analyze, and develop solutions to problemsFunctional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software useAbility to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)Must have the ability to work a flexible schedule, including evenings and/or weekendsPassion for health and fitness and helping others succeedMust possess a passion for continuous learning and a strong desire for career growthEDUCATIONAL QUALIFICATIONSHigh School Diploma requiredPrevious sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)