Member Ambassador - Part Time - With Weekend Availability

Orangetheory Fitness; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Orangetheory Fitness is seeking a Member Ambassador to support front desk operations, customer care, and sales activities. You will engage visitors, welcome members, and assist with memberships, renewals, and retail sales while maintaining a positive studio environment.

The role emphasizes achieving daily, weekly, and monthly sales goals, processing transactions, and providing excellent service. A passion for fitness and a team-oriented attitude are essential.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication.
• Detail-oriented and highly organized with multitasking ability.

Responsibilities

• Meet and exceed sales and membership goals daily, weekly, and monthly.
• Greet members, support front desk and lobby, process transactions.
• Follow up with prospects via calls and referrals; conduct studio previews.
• Maintain records in sales systems; assist with onboarding of clients.
• Collaborate with Fitness Team to ensure smooth operations.
• Resolve member inquiries with urgency; support protocol compliance.

Skills

Customer service

Sales

Communication

Interpersonal skills

Multitasking

Detail-oriented

Education

High School Diploma

Tools

MS Office

Excel

Job description

Member Ambassadors assist in running all \"front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.ESSENTIAL DUTIES & RESPONSIBILITIES:Achieves daily, weekly and monthly sales and membership goals.Establishes and maintains an effective referral program.Maintains accurate records using established OTF sales systems.Conducts telephone inquiries/follow up calls/customer care calls.Leads OTF studio previews with prospects and/or fitness program holders.Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.Maintains an organized and clean lobby/front desk area.Processes accurate cash and credit card transactions.Delivers timely follow up and follow through activities with all prospective clients.Responds to member requests, inquiries and concerns with a sense of urgency.Troubleshoots and solves technical issues successfully.Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.Works closely with Fitness Team to ensure that processes are fulfilled.Demonstrates a friendly, positive attitude and passion for OTF as a business.Models and supports OTFs values and culture.Other duties as assigned by supervisor.REQUIRED SKILLS & QUALIFICATIONSExcellent interpersonal and customer service skillsSolid verbal and written communication skillsDetail-oriented and extremely organized with the ability to multi-task in a fast-paced environmentAbility to identify, analyze, and develop solutions to problemsFunctional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software useAbility to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)Must have the ability to work a flexible schedule, including evenings and/or weekendsPassion for health and fitness and helping others succeedMust possess a passion for continuous learning and a strong desire for career growthEDUCATIONAL QUALIFICATIONSHigh School Diploma requiredPrevious sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)