Member Ambassador - WHR

Orange Theory Fitness; Denver (CO); On-site; USD 17,000 - 25,000; Part time

Job summary

Orange Theory Fitness in Highlands, CO is seeking a Member Ambassador to support front-of-house studio operations and drive membership sales. You will greet guests, process transactions, and help deliver a welcoming, high-energy experience that motivates members and trial visitors alike.

The role emphasizes meeting daily and monthly sales goals, implementing referral programs, and maintaining accurate records while collaborating with the Fitness Team.

Qualifications

• Strong customer service and sales skills required.
• Ability to meet sales quotas and drive memberships.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly with a friendly entrance into the OTF studio.
• Maintains an organized lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up with prospective clients.
• Responds to member requests and concerns with urgency.
• Troubleshoots and solves technical issues.
• On-boarding of all OTF clients through Client Intake Forms and FP Agreements.
• Works with Fitness Team to ensure processes are fulfilled.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Customer service

Communication

Detail oriented

Multitasking

MS Office basic

Problem solving

Team oriented

Flexible schedule

Health and fitness passion

Education

High School Diploma

Tools

None

Job description

Job Details: Job Location: W Highlands - Highlands, CO 80219, Salary Range: $15.16 - $15.16 Hourly, Job Shift: Opening, Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.


• Establishes and maintains an effective referral program.


• Maintains accurate records using established OTF sales systems.


• Conducts telephone inquiries/follow up calls/customer care calls.


• Leads OTF studio previews with prospects and/or fitness program holders.


• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.


• Maintains an organized and clean lobby/front desk area.


• Processes accurate cash and credit card transactions.


• Delivers timely follow up and follow through activities with all prospective clients.


• Responds to member requests, inquiries and concerns with a sense of urgency.


• Troubleshoots and solves technical issues successfully.


• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.


• Works closely with Fitness Team to ensure that processes are fulfilled.


• Demonstrates a friendly, positive attitude and passion for OTF as a business.


• Models and supports OTFs values and culture.


• Other duties as assigned by supervisor.

Qualifications:

REQUIRED SKILLS & QUALIFICATIONS

• Excellent interpersonal and customer service skills


• Solid verbal and written communication skills


• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment


• Ability to identify, analyze, and develop solutions to problems


• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use


• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)


• Must have the ability to work a flexible schedule, including evenings and/or weekends


• Passion for health and fitness and helping others succeed


• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

• High School Diploma required


• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)