Member Ambassador - Central Park

Orangetheory Fitness; Denver (CO); On-site; USD 30,000 - 48,000; Full time

Job summary

Orangetheory Fitness is seeking a Member Ambassador to help run front-of-house studio operations with a passion for health and customer service. The role focuses on meeting sales and membership targets, managing referrals, and delivering excellent guest experiences at the studio entrance.

The ambassador will handle inquiries, support the studio team, and process transactions while maintaining a clean lobby and organized records.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication abilities.
• Detail-oriented and highly organized with multitasking in a fast-paced environment.
• Ability to identify, analyze, and solve problems.
• Functional computer skills including MS Office and internet use.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Manages referrals, records, and customer follow-up calls.
• Greet guests with enthusiasm to create a positive studio entrance.
• Process cash and card transactions with accuracy.
• On-board new clients using intake forms and agreements.
• Work with Fitness Team to fulfill studio processes.
• Provide timely follow up and respond to member requests with urgency.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Organization

Problem solving

MS Office basics

Internet proficiency

Team collaboration

Flexibility (evenings/weekends)

Fitness passion

Education

High School Diploma

Tools

MS Office (Word, Excel)

Internet

Basic computer software

Job description

Member Ambassadors assist in running all \"front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.ESSENTIAL DUTIES & RESPONSIBILITIES:Achieves daily, weekly and monthly sales and membership goals.Establishes and maintains an effective referral program.Maintains accurate records using established OTF sales systems.Conducts telephone inquiries/follow up calls/customer care calls.Leads OTF studio previews with prospects and/or fitness program holders.Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.Maintains an organized and clean lobby/front desk area.Processes accurate cash and credit card transactions.Delivers timely follow up and follow through activities with all prospective clients.Responds to member requests, inquiries and concerns with a sense of urgency.Troubleshoots and solves technical issues successfully.Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.Works closely with Fitness Team to ensure that processes are fulfilled.Demonstrates a friendly, positive attitude and passion for OTF as a business.Models and supports OTFs values and culture.Other duties as assigned by supervisor.REQUIRED SKILLS & QUALIFICATIONSExcellent interpersonal and customer service skillsSolid verbal and written communication skillsDetail-oriented and extremely organized with the ability to multi-task in a fast-paced environmentAbility to identify, analyze, and develop solutions to problemsFunctional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software useAbility to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)Must have the ability to work a flexible schedule, including evenings and/or weekendsPassion for health and fitness and helping others succeedMust possess a passion for continuous learning and a strong desire for career growthEDUCATIONAL QUALIFICATIONSHigh School Diploma requiredPrevious sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)