Member Ambassador - PT - $14/hr - Opening 4a-12p, Weekend Availability

Paycom - ATS; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Orangetheory Fitness in Plano, TX seeks a front desk Member Ambassador to drive sales and deliver exceptional member service. You will meet membership goals, manage referrals, and maintain records with OTF systems.

Ideal candidates bring strong customer service skills, clear communication, and a passion for health and fitness, with flexible availability including evenings and weekends.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication.
• Detail-oriented and highly organized in a fast-paced setting.
• Ability to identify and solve problems.
• Proficient with MS Office and basic computer tools.
• Willing to work in a fast-paced team environment.
• Flexible schedule, including evenings and weekends.
• Passion for health and fitness and helping others succeed.
• Commitment to continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads studio previews with prospects and fitness program holders.
• Greets members and guests to create a welcoming entrance.
• Processes cash and credit card transactions accurately.
• Delivers timely follow up with all prospective clients.
• On-boards new clients using intake forms and FP Agreements.
• Works with Fitness Team to fulfill processes.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organizational skills

Problem solving

Team environment

Flexible schedule

Fitness enthusiasm

Education

High School Diploma

Tools

MS Office

Job description

Job Details: Job Location: North Richardson - Plano, TX 75075, Job Shift: Opening, Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.


• Establishes and maintains an effective referral program.


• Maintains accurate records using established OTF sales systems.


• Conducts telephone inquiries/follow up calls/customer care calls.


• Leads OTF studio previews with prospects and/or fitness program holders.


• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.


• Maintains an organized and clean lobby/front desk area.


• Processes accurate cash and credit card transactions.


• Delivers timely follow up and follow through activities with all prospective clients.


• Responds to member requests, inquiries and concerns with a sense of urgency.


• Troubleshoots and solves technical issues successfully.


• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.


• Works closely with Fitness Team to ensure that processes are fulfilled.


• Demonstrates a friendly, positive attitude and passion for OTF as a business.


• Models and supports OTFs values and culture.


• Other duties as assigned by supervisor.

REQUIRED SKILLS & QUALIFICATIONS

• Excellent interpersonal and customer service skills


• Solid verbal and written communication skills


• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment


• Ability to identify, analyze, and develop solutions to problems


• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use


• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)


• Must have the ability to work a flexible schedule, including evenings and/or weekends


• Passion for health and fitness and helping others succeed


• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

• High School Diploma required


• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)