Member Ambassador - PT Closer M-Friday - 3pm - 9pm & weekend availability

Orange Theory Fitness; Irving (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Orange Theory Fitness is hiring a Member Ambassador at our Las Colinas/Irving, TX location. You will drive front-of-house studio operations, meet sales targets, handle referrals, and support member onboarding.

The role emphasizes customer service, clear communication, and a collaborative team environment in a fitness-focused setting. Flexibility for evenings or weekends and a passion for health are required.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills MS Office basics (Word, Excel), Internet use.
• Ability to work in an ORANGE TEAM environment (Orange is an attitude).
• Flexible schedule including evenings and weekends.
• Passion for health and fitness and helping others succeed.
• Desire for continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads studio previews with prospects and/or program holders.
• Greets members and guests with a friendly entrance to the studio.
• Maintains an organized lobby/front desk area and processes transactions.
• Delivers timely follow up and follow-through with clients.
• Responds to member requests with urgency.
• Troubleshoots technical issues as needed.
• On-boards all clients via intake forms and agreements.
• Collaborates with Fitness Team to fulfill processes.

Skills

Customer service

Verbal & written communication

Detail-oriented

Multi-tasking

Problem solving

MS Office basics

Internet basic skills

Team environment

Flexible schedule

Fitness passion

Career growth

Education

High School Diploma

Tools

MS Office

Job description

Job DetailsJob Location: Las Colinas - Irving, TX 75063Job Shift: Closing

Member Ambassadors assist in running all \"front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.


• Establishes and maintains an effective referral program.


• Maintains accurate records using established OTF sales systems.


• Conducts telephone inquiries/follow up calls/customer care calls.


• Leads OTF studio previews with prospects and/or fitness program holders.


• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.


• Maintains an organized and clean lobby/front desk area.


• Processes accurate cash and credit card transactions.


• Delivers timely follow up and follow through activities with all prospective clients.


• Responds to member requests, inquiries and concerns with a sense of urgency.


• Troubleshoots and solves technical issues successfully.


• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.


• Works closely with Fitness Team to ensure that processes are fulfilled.


• Demonstrates a friendly, positive attitude and passion for OTF as a business.


• Models and supports OTFs values and culture.


• Other duties as assigned by supervisor.

Qualifications

REQUIRED SKILLS & QUALIFICATIONS

• Excellent interpersonal and customer service skills


• Solid verbal and written communication skills


• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment


• Ability to identify, analyze, and develop solutions to problems


• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use


• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)


• Must have the ability to work a flexible schedule, including evenings and/or weekends


• Passion for health and fitness and helping others succeed


• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

• High School Diploma required


• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)