Member Ambassador - PT $14/hour, Opening 4a-12p, Weekend Availability

Orange Theory Fitness; Plano (TX); On-site; USD 30,000 - 46,000; Full time

Job summary

Orange Theory Fitness is hiring a Member Ambassador at our Plano studio. You will greet members, support front desk operations, and drive sales of memberships, packages, and retail with a friendly, proactive approach.

The role requires excellent customer service, strong communication, and the ability to multi-task in a fast-paced environment. Flexible schedule including evenings/weekends is often needed to support studio traffic and events.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication.
• Detail-oriented and highly organized in a fast-paced setting.
• Basic computer skills: MS Office and internet.
• Ability to work evenings and weekends.
• Passion for health and fitness and helping others succeed.
• Experience in a sales quota environment preferred.

Responsibilities

• Achieves daily, weekly and monthly sales & membership goals.
• Manages referral program.
• Records sales in OTF systems.
• Handles phone inquiries and follow-ups.
• Leads studio previews with prospects.
• Greets members and guests warmly.
• Maintains lobby and front desk area.
• Processes cash and card transactions.
• Follows up with prospective clients.
• Addresses member requests with urgency.
• On-boards new clients via intake forms.
• Works with Fitness Team to ensure processes.
• Promotes OTF values and culture.

Skills

Interpersonal skills

Customer service

Communication

Organized

MS Office basics

Sales experience

Flexible schedule

Fitness enthusiast

Education

High School Diploma

Job description

Job Details: Job Location: North Richardson - Plano, TX, Salary Range: Undisclosed, Job Shift: Opening, Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

REQUIRED SKILLS & QUALIFICATIONS

• Excellent interpersonal and customer service skills
• Solid verbal and written communication skills
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
• Ability to identify, analyze, and develop solutions to problems
• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
• Must have the ability to work a flexible schedule, including evenings and/or weekends
• Passion for health and fitness and helping others succeed
• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

• High School Diploma required
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)