Member Ambassador - Closing 3pm-8pm M-F

Orange Theory Fitness; Fort Worth (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Orange Theory Fitness is seeking a Member Ambassador for the Fort Worth location. The role focuses on front-of-house studio operations, driving sales of memberships and packages, and delivering exceptional member service.

Ideal candidates enjoy fitness, have strong customer-service skills, and can handle basic sales tasks, including referrals, renewals, and retail transactions. Flexibility for evenings/weekends is required to support closing shifts.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills MS Office basics (Word, Excel).
• Ability to work in an ORANGE TEAM environment.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains a referral program.
• Maintains accurate records using OTF sales systems.
• Conducts follow-up calls and customer care follow-ups.
• Leads studio previews with prospects and/or fitness program holders.
• Greets members and guests to create a welcoming studio entrance.
• Processes cash and credit card transactions accurately.
• Delivers timely follow-up and follows through with prospective clients.
• Onboards OTF clients using intake forms and FP agreements.
• Works with Fitness Team to ensure processes are fulfilled.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Detail-oriented

Multi-tasking

Problem solving

MS Office basics

Team environment

Flexible schedule

Fitness enthusiasm

Learning mindset

Education

High School Diploma

Sales experience in quota-based role

Tools

MS Office

Job description

Job Details: Job Location: Montgomery Plaza - Fort Worth, TX 76107, Job Shift: Closing, Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Qualifications:

REQUIRED SKILLS & QUALIFICATIONS

• Excellent interpersonal and customer service skills
• Solid verbal and written communication skills
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
• Ability to identify, analyze, and develop solutions to problems
• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
• Must have the ability to work a flexible schedule, including evenings and/or weekends
• Passion for health and fitness and helping others succeed
• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

• High School Diploma required
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)