Member Advocate II — Delinquency & Member Support

My Community Credit Union; Big Spring, Midland (TX, TX); On-site; USD 26,000 - 31,000; Full time

Job summary

My Community Credit Union in Big Spring, TX, seeks a Member Advocate II (Middle Stage) to help members navigate financial challenges, explain repayment options, and negotiate arrangements within authority. The role emphasizes empathy, professionalism, accurate documentation, and de-escalation of conversations while maintaining compliance.

Ideal candidate has 1–3 years in loan collections and strong communication and problem-solving skills.

Qualifications

• Strong communication, negotiation, and problem-solving skills.
• One to three years of experience in loan collections.
• Experience handling high-volume inbound/outbound calls.

Responsibilities

• Explain repayment options and assess financial hardship.
• Negotiate appropriate arrangements within established authority.
• Document accurately and maintain compliance in delinquency management.
• Support Level 1 Advocates with escalated situations and trends.

Skills

Empathy

Communication

Negotiation

Problem solving

Attention to detail

High-volume calling

Education

High school diploma or GED

Job description

My Community Credit Union in Big Spring, TX, seeks a Member Advocate II (Middle Stage) to help members navigate financial challenges, explain repayment options, and negotiate arrangements within authority. The role emphasizes empathy, professionalism, accurate documentation, and de-escalation of conversations while maintaining compliance.

Ideal candidate has 1–3 years in loan collections and strong communication and problem-solving skills.