Member Advocate & Financial Wellness Champion

First-Citizens'-Federal-Credit-Unio; New Bedford (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Learning & Development

Tuition Assistance

Health Insurance

401K Match

Volunteer Time Off

Work-Life Balance

Employee Assistance Program

Job summary

First Citizens' Federal Credit Union is seeking a Member Advocate to deliver a positive member experience and assist in daily branch activities in New Bedford, MA. This role emphasizes helping community members achieve financial well-being, without pushy sales goals.

You will work in a collaborative environment, supporting both internal teams and external clients while upholding the credit union's values and service standards.

Qualifications

• Experience in customer service is preferred.
• Ability to work well with others and maintain a positive attitude.
• Wamiliarity with basic banking processes is a plus.

Responsibilities

• Provide a welcoming and helpful experience for members in the branch.
• Assist in daily branch activities and operations to support team efficiency.
• Support internal and external communities and promote a positive work environment.

Skills

Customer service

Teamwork

Positive attitude

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

First Citizens' Federal Credit Union is seeking a Member Advocate to deliver a positive member experience and assist in daily branch activities in New Bedford, MA. This role emphasizes helping community members achieve financial well-being, without pushy sales goals.

You will work in a collaborative environment, supporting both internal teams and external clients while upholding the credit union's values and service standards.