Member Advocate: Shape Financial Wellness & Community Growth

First Citizens' Federal Credit Union; Pine Tree Corner (MA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401K Program (Fully Vested - 5% Match)

Tuition Assistance

Employee Assistance Program

Work-Life Balance

Volunteer Time Off

Job summary

First Citizens' Federal Credit Union is seeking a Member Advocate to deliver a positive member experience and assist in diverse branch activities. This role emphasizes advocacy for members and supporting both internal teams and external communities.

We value a can-do attitude, a genuine desire to help others, and a collaborative mindset. The position offers a supportive work environment, ongoing learning opportunities, and a strong emphasis on work-life balance.

Qualifications

• No selling products; role focuses on advocacy and support.
• Willingness to help others and a can-do attitude.
• Ability to operate in an office environment with standard tools.

Responsibilities

• Provide a positive member experience and assist in various branch activities.
• Support internal and external communities and processes.
• Collaborate with team to deliver service excellence.

Skills

Customer service

Communication skills

Team player

Job description

First Citizens' Federal Credit Union is seeking a Member Advocate to deliver a positive member experience and assist in diverse branch activities. This role emphasizes advocacy for members and supporting both internal teams and external communities.

We value a can-do attitude, a genuine desire to help others, and a collaborative mindset. The position offers a supportive work environment, ongoing learning opportunities, and a strong emphasis on work-life balance.