Member Advocate — Elevate Premium Customer Experience Onsite

Serenity Healthcare; Sugar Land (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, 15 after year one

10 paid holidays

Job summary

A growing healthcare firm in Sugar Land, TX, is seeking a Member Advocate to provide high-quality, relationship-driven support to members. This role focuses on guiding individuals through their healthcare options and ensuring they feel heard and supported. Candidates should have a strong background in customer service and possess active listening skills. The position offers a condensed work schedule with competitive pay and comprehensive benefits, including medical coverage and a retirement plan.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience in related environments.
• Ability to manage a high volume of interactions while maintaining quality.
• Strong active listening skills to understand member needs.

Responsibilities

• Guide members through available options with clarity and patience.
• Listen carefully and document member information accurately.
• Coordinate handoffs between internal teams to ensure seamless experience.
• Follow up with members to maintain momentum and ensure support.
• Handle member concerns with composure and redirect toward solutions.
• Maintain detailed records after every interaction.

Skills

Customer-facing experience

Active listening skills

Clear communication

Detail-oriented

Organized

Job description

A growing healthcare firm in Sugar Land, TX, is seeking a Member Advocate to provide high-quality, relationship-driven support to members. This role focuses on guiding individuals through their healthcare options and ensuring they feel heard and supported. Candidates should have a strong background in customer service and possess active listening skills. The position offers a condensed work schedule with competitive pay and comprehensive benefits, including medical coverage and a retirement plan.