Member Advocate — High-Touch Customer Support & Growth

Serenity Healthcare; Farmers Branch (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days plus paid holidays

Job summary

A healthcare service provider is seeking a Member Advocate in Farmers Branch, TX. This full-time onsite role involves guiding members through their healthcare options and ensuring they feel supported throughout the process. Ideal candidates will have 2+ years in customer-facing roles and possess strong communication and organization skills. Along with competitive pay, the position offers great growth potential within the organization and a comprehensive benefits package including medical coverage and paid time off.

Qualifications

• 2+ years of high-quality customer-facing experience preferred.
• Strong active listening and communication skills.
• Detail-oriented and reliable in follow-through.

Responsibilities

• Guide members through options with clarity and patience.
• Document member information accurately and thoroughly.
• Coordinate handoffs between internal teams for seamless experiences.

Skills

Customer service experience

Active listening

Trust-building skills

Organization

Effective communication

Job description

A healthcare service provider is seeking a Member Advocate in Farmers Branch, TX. This full-time onsite role involves guiding members through their healthcare options and ensuring they feel supported throughout the process. Ideal candidates will have 2+ years in customer-facing roles and possess strong communication and organization skills. Along with competitive pay, the position offers great growth potential within the organization and a comprehensive benefits package including medical coverage and paid time off.