Member Advocate - Branch Support & Service Excellence

Credit-Union-of-Colorado; Durango (CO); On-site; USD 31,000 - 35,000; Full time

Job summary

Credit Union of Colorado is seeking a dedicated Member Advocate to deliver exceptional service and expert guidance on deposits, loans, and digital banking. You will build trust with members, handle routine transactions, and promote self-service options.

The role emphasizes compliant operations, notary responsibilities, and ongoing learning to support branch teamwork and member satisfaction.

Qualifications

• Ability to communicate and connect effectively.
• Ability to establish and maintain effective working relationships with other administrative officials and the public.
• Ability to apply interpersonal skills that develop member confidence and trust.
• Ability to operate related computer applications and business equipment.
• Ability to comply with credit union policies and procedures.

Responsibilities

• Build rapport, identify member needs and recommend financial services.
• Open and maintain deposit accounts.
• Assist members with loan applications and enrollment in digital banking.
• Educate members on digital banking services and help with online/mobile enrollment.
• Balance cash drawers and support end-of-day settlements.

Skills

Communication

Customer Service

Relationship Building

Cash Handling

Digital Banking

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Symitar

DocuSign

Job description

Credit Union of Colorado is seeking a dedicated Member Advocate to deliver exceptional service and expert guidance on deposits, loans, and digital banking. You will build trust with members, handle routine transactions, and promote self-service options.

The role emphasizes compliant operations, notary responsibilities, and ongoing learning to support branch teamwork and member satisfaction.