Member Advocate

Russell Tobin; Lehi (UT); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision insurance

401(k) retirement plan

Life & Disability insurance

Employee assistance program

Legal support

Auto insurance

Home insurance

Pet insurance

Employee discounts

Job summary

Russell Tobin is seeking a Member Advocate in Lehi, UT to respond to high-volume inquiries by phone and email, helping members understand benefits and options. The role focuses on empathetic, actionable support during enrollment periods and requires quick learning of new software.

The candidate should communicate clearly, be genuinely helpful with healthcare questions, and handle multiple tasks calmly in a fast-paced environment. Training is provided.

Qualifications

• Strong written and verbal communication skills.
• Genuine desire to help others with healthcare questions.
• Ability to work in a fast-paced, high-volume environment with professionalism and compassion.
• Technologically savvy and quick to learn new software and processes.
• Ability to manage multiple tasks while staying calm and empathetic.
• Willingness to complete 1.5 weeks of training.

Responsibilities

• Respond to high-volume Tier 1 member inquiries by phone and email.
• Help members understand health benefits, account questions, network plans, and healthcare options.
• Guide members through benefits and assist with navigating and paying for healthcare.
• Provide empathetic and personalized customer service during enrollment periods.
• Learn new software programs and adapt to changing processes.
• Contribute to a positive team culture and collaborate to deliver an exceptional member experience.

Skills

Communication skills

Empathy and customer service

Multitasking

Tech-savvy

Training readiness

Spanish language (bilingual)

Education

Associate's or bachelor's degree

Job description

Our client, a healthcare technology company, is looking to hire a Member Advocate in Lehi, UT.

Pay Rate Range: $18-$19.80/hour

Responsibilities:

• Respond to high-volume, Tier 1 member inquiries by phone and email.
• Help members understand their health benefits, account questions, network plans, and healthcare options.
• Guide members through their benefits and assist them with navigating and paying for healthcare.
• Provide empathetic and personalized customer service during the busy health benefits enrollment period.
• Learn new software programs and adapt to changing processes.
• Contribute to a positive team culture and collaborate with the team to deliver an exceptional member experience.

Requirements:

• Strong written and verbal communication skills.
• A genuine desire to help others with healthcare-related questions and concerns.
• Ability to work in a fast-paced, high-volume environment while maintaining professionalism and compassion.
• Technologically savvy, with the ability to learn new software and adapt quickly to new processes.
• Ability to manage multiple tasks while remaining calm and empathetic.
• Availability to complete 1.5 weeks of training.

Preferred Qualifications:

• 1+ year of experience in a fast-paced work environment.
• 1+ year of customer-facing experience.
• Bilingual in English and Spanish.
• Associate's or bachelor's degree.

Russell Tobin offers eligible employee’s

• comprehensive healthcare coverage (medical, dental, and vision plans)
• supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• life & disability insurance
• an employee assistance program
• legal support
• auto
• home insurance
• pet insurance
• employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.