Member Advisor - Banking & Guidance

Affinity Plus; Moorhead (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Low-cost medical insurance

Dental and vision insurance

401K matching up to 5%

Paid leave options

Wellness benefit

Performance pay increases up to 13.5%

Job summary

Affinity Plus Federal Credit Union is seeking a Member Advisor in Moorhead, MN to deliver exceptional member service and financial guidance. You will handle a wide range of transactions, advise on products, and support fraud prevention while maintaining confidentiality and accuracy.

This full‑time role requires strong communication, teamwork, and a detailed approach to everyday banking operations in a fast-paced environment.

Qualifications

• 2+ years of customer service or professional experience working directly with people; cash handling experience preferred.
• 1+ year of financial services experience preferred.
• Basic understanding of credit union products, services, and policies.

Responsibilities

• Process member transactions accurately and efficiently, including deposits, withdrawals, and payments.
• Provide exceptional member service by responding to questions, resolving issues, and escalating concerns when appropriate.
• Gather, input, and validate wire transfer information.
• Generate and issue personal and business debit and credit cards.
• Troubleshoot debit/credit card issues, online/mobile banking concerns, and general account questions.
• Balance and maintain a zero variance personal cash drawer and verify checks received.
• Assist in balancing, maintaining, and troubleshooting TCRs, coin machines, and vault related functions.
• Provide referrals to internal partners and collaborate with branch leadership to achieve goals.

Skills

Customer service

Cash handling

Communication

Attention to detail

Teamwork

Problem solving

Job description

Affinity Plus Federal Credit Union is seeking a Member Advisor in Moorhead, MN to deliver exceptional member service and financial guidance. You will handle a wide range of transactions, advise on products, and support fraud prevention while maintaining confidentiality and accuracy.

This full‑time role requires strong communication, teamwork, and a detailed approach to everyday banking operations in a fast-paced environment.