Member Accounts & Billing Specialist

Kaiser Permanente; Denver, Northern (CO, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Kaiser Permanente in Denver area seeks an Account Administration Representative to handle billing, account maintenance, and related research tasks across contracts administration and cash control. The role supports Medicare processing, purchaser communications, and data entry with a focus on accuracy and timely processing.

You will work in a team-based environment, require a strong customer service background, and will engage with health plan policies and contractual provisions while learning

Qualifications

• High School Diploma or GED required.
• Demonstrated ability to work in a team-based environment.
• Successful customer service track record.
• Ability to diagnose, analyze and solve quantitative and qualitative problems.
• Clear and professional communication skills.
• PC Windows-based computer experience preferred.
• Willingness to learn new tasks and adapt to changing requirements.
• Excellent conflict resolution and decision making abilities.
• Ability to multitask across priorities.
• Account Administration Representative assessment with 31st percentile+ required.

Responsibilities

• Perform account maintenance, billing, reconciliation and reporting.
• Handle enrollment processing, terminations and retroactivity adjustments.
• Assist with eligibility inquiries and purchaser communications.
• Ensure bills are correct and mailed timely.
• Support sales, service and purchaser interactions and problem resolution.
• Audit purchasers with payment variances and resolve delinquencies.
• Ensure compliance with Health Plan policies and contract provisions.
• Produce and distribute reports and maintain related logs.

Skills

Customer service

Teamwork

Problem solving

Communication

Data entry

Microsoft Windows

Multitasking

Adaptability

Conflict resolution

Education

High School Diploma or GED

Tools

Mainframe systems

JES2

MVS/ESA

Printer hardware

Job description

Kaiser Permanente in Denver area seeks an Account Administration Representative to handle billing, account maintenance, and related research tasks across contracts administration and cash control. The role supports Medicare processing, purchaser communications, and data entry with a focus on accuracy and timely processing.

You will work in a team-based environment, require a strong customer service background, and will engage with health plan policies and contractual provisions while learning