Member Account Advisor - 37th Street

First Alliance Credit Union; Rochester (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Health Savings Account

Paid Time Off & employee discounts

Life insurance & EAP

Additional pay for certified Spanish或或

Job summary

First Alliance Credit Union in Rochester, MN, is hiring a Member Account Advisor at the 37th Street Branch. You’ll open accounts, help members access loans, and guide them toward their financial goals, delivering a friendly, professional member experience.

Starting wage is $21.66 per hour, full-time and non-exempt, with additional pay for certified Spanish or Somali proficiency. Training is provided, and the team emphasizes service, accuracy, and community engagement.

Qualifications

• Strong communication and relationship-building skills.
• Tech-savvy and adaptable in a fast-paced environment.
• No financial experience? We’ll provide all the training you need to succeed—what we can’t teach is your passion for helping others.

Responsibilities

• Connect & Guide – Provide a warm welcome and help members open accounts or access services that meet their needs.
• Advise & Educate – Offer clear, honest guidance to help members make confident financial decisions.
• Grow Relationships – Identify opportunities to support members with loans and other credit union products.
• Solve & Support – Handle questions and transactions with care, accuracy, and professionalism.
• Collaborate – Partner with teammates to ensure a seamless, exceptional member experience.

Skills

Strong communication

Relationship-building

Tech-savvy

Job description

Member Account Advisor – 37th Street Branch

Member Account Advisor – 37th Street Branch

Starting Pay: $21.66/hour (based on experience)

Schedule: Full-time, Non-Exempt

Certified Spanish or Somali proficiency may qualify for additional pay.

What You’ll Do

As a Member Account Advisor, you’ll be the welcoming face of First Alliance Credit Union in our 37th Street branch—helping members open accounts, access loans, and reach their financial goals. Your ability to serve members ensures everyone feels seen, supported, and valued.

In this role, you will:

• Connect & Guide – Provide a warm welcome and help members open accounts or access services that meet their needs.
• Advise & Educate – Offer clear, honest guidance to help members make confident financial decisions.
• Grow Relationships – Identify opportunities to support members with loans and other credit union products.
• Solve & Support – Handle questions and transactions with care, accuracy, and professionalism.
• Collaborate – Partner with teammates to ensure a seamless, exceptional member experience.

Requirements

Who We’re Looking For

We’re looking for someone who is member-focused, community-minded, and ready to make a difference.

• Strong communication and relationship-building skills
• Tech-savvy and adaptable in a fast-paced environment
• No financial experience? No problem. We’ll provide all the training you need to succeed—what we can’t teach is your passion for helping others.

Why You’ll Love Working Here

At First Alliance, we live by our mission:

We show up. We listen to your story. We provide possibilities.

Here, you’ll have the chance to grow your career while making a real impact in your community.

Benefits include:

• 401(k) with employer match
• Medical, dental, and vision coverage
• Health Savings Account
• Paid Time Off & employee discounts
• Life insurance & Employee Assistance Program (EAP)
• Additional pay for certified Spanish or Somali proficiency