Luxury Boutique Key Holder & Style Leader

Cult Gaia; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Cult Gaia is seeking a Key Holder to maintain smooth boutique operations and deliver exceptional service to discerning clients in a luxury retail setting. You will lead by example, manage opening/closing, supervise staff, and uphold visual standards while driving sales and creating memorable shopping experiences.

Ideal candidates bring 2+ years in luxury retail, strong communication, and a passion for fashion.

Qualifications

• High School Diploma or GED required.
• 2+ years of retail experience in direct customer interaction.
• Experience in luxury or high-end fashion preferred.
• Experience in supervisory or leadership role often necessary.
• Excellent customer service and communication skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Meet and exceed KPI expectations through selling culture.
• Lead store operations including opening/closing.
• Oversee merchandising, visual, and labeling.
• Ensure inventory accuracy and asset protection.
• Deliver personalized styling guidance to clientele.
• Train and develop sales proficiency.
• Support management to achieve revenue targets.

Skills

Customer service

Leadership

Communication

Time management

Organization

Fashion knowledge

Problem solving

Team motivation

Education

High School Diploma or GED

Tools

POS systems

Inventory management systems

Visual merchandising knowledge

Job description

Cult Gaia is seeking a Key Holder to maintain smooth boutique operations and deliver exceptional service to discerning clients in a luxury retail setting. You will lead by example, manage opening/closing, supervise staff, and uphold visual standards while driving sales and creating memorable shopping experiences.

Ideal candidates bring 2+ years in luxury retail, strong communication, and a passion for fashion.