Keyholder

CULT GAIA; Nashville (TN); On-site; USD 28,000 - 45,000; Part time

Job summary

Cult Gaia in Nashville is seeking a passionate Keyholder for a seasonal pop-up. You will drive memorable guest experiences while upholding brand standards and expert styling guidance for our discerning clientele.

You will supervise daily store operations, from opening and closing procedures to inventory, merchandising, and training; you’ll lead by example in a fast-paced, fashion-forward environment and help the team meet sales goals across weekends and holidays.

Qualifications

• Retail experience in a customer-facing role.
• Experience as an assistant manager or keyholder preferred.
• Strong customer service skills for seamless experiences.
• Excellent verbal, interpersonal, and written communication.
• Self-motivated, detail-oriented problem solver.
• Ability to work independently, multitask, and meet deadlines.
• Strong organizational and time-management skills.
• Deep interest in fashion and knowledge of industry trends.

Responsibilities

• Use company selling culture and training tools to meet and exceed KPI expectations.
• Lead and support training on sales proficiency and product knowledge.
• Complete all training and consistently execute company expectations.
• Oversee visual merchandising, ensuring compliance with style guide directives.
• Ensure completion of daily task lists and store checklists.
• Maintain inventory accuracy and uphold company asset protection standards.
• Assess daily performance and partner with leadership on areas of improvement.
• Complete monthly proficiency plans using sales reporting tools.
• Help build and maintain a positive guest-focused team culture.
• Support the team in achieving sales goals and delivering excellent customer experiences.
• Ensure accurate execution of opening and closing procedures.
• Be available to work weekends and most holidays.
• Adapt to a fast-paced, high-volume environment.
• Take full ownership of store operations during assigned shifts.

Skills

Retail experience

Keyholder/assistant manager

Customer service

Positive attitude

Communication skills

Problem solving

Multitasking

Time management

Fashion knowledge

Education

High school diploma or GED

Job description

Cult Gaia is excited to announce the opening of a temporary retail location in Nashville, Tennessee this fall. We’re looking for a passionate and experienced Keyholder to join our team for this seasonal pop-up. If you have a love for fashion, thrive in a dynamic environment, and enjoy creating memorable customer experiences, we’d love to meet you!

Company:

Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever. The cornerstone of Cult Gaia's DNA is creating objets d’art that make you look twice. Since its inception, CG has grown from accessories into a lifestyle brand, offering everything from ready-to-wear to shoes—a world of Gaia.

About the Role:

As a Keyholder at Cult Gaia, you will hold a pivotal position in ensuring the smooth operation of our boutique while delivering an exceptional standard of service to our discerning clientele. With a deep understanding of women’s fashion and a keen appreciation for our brand identity, you will serve as a beacon of style and expertise, offering personalized guidance and styling recommendations to elevate the customer journey. You will oversee daily store functions including opening and closing procedures, inventory management, and visual merchandising standards.

Responsibilities:

• Use company selling culture and training tools to meet and exceed KPI expectations
• Lead and support training on sales proficiency and product knowledge
• Complete all training and consistently execute company expectations
• Oversee visual merchandising, ensuring compliance with style guide directives
• Ensure completion of daily task lists and store checklists
• Maintain inventory accuracy and uphold company asset protection standards
• Assess daily performance and partner with leadership on areas of improvement
• Complete monthly proficiency plans using sales reporting tools
• Help build and maintain a positive, guest-focused team culture
• Support the team in achieving sales goals and delivering excellent customer experiences
• Ensure accurate execution of opening and closing procedures
• Be available to work weekends and most holidays
• Adapt to a fast-paced, high-volume environment
• Take full ownership of store operations during assigned shifts

Required Skills:

• Previous retail experience in a customer-facing role
• Experience as an assistant manager or keyholder preferred
• Strong customer service skills with a passion for creating seamless experiences
• Positive attitude and approachable demeanor
• Excellent verbal, interpersonal, and written communication skills
• Self-motivated, detail-oriented problem solver
• Ability to work independently, multitask, and meet deadlines
• Strong organizational and time-management skills
• Deep interest in fashion and strong knowledge of industry trends

Preferred Skills:

• High school diploma or GED equivalent
• 2+ years of retail experience in a customer-facing role
• Previous experience in luxury or high-end fashion environments
• Prior leadership or supervisory experience in retail operations