Meeting Support Specialist

K2 Services; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity in Boston is seeking a Meeting Support Specialist to deliver training room and event space setups, provide Audio Visual services, and assist Floor Hosts across floors. The role requires 2-3 years in service/hospitality or events, proficiency with Microsoft Office and AV equipment, and the ability to stand for long periods in a fast-paced environment.

You will ensure rooms meet client expectations, manage equipment, and maintain professional communication; compensation is up to $23.13

Qualifications

• 2-3 years’ experience in service industry such as hotel, restaurant, hospitality or event planning.
• Strong technical skills with MS Office, Google Docs and AV equipment.
• Able to stand for extended periods and work in a fast-paced environment.
• Maintains a professional demeanor and good listening skills.
• Able to navigate clients at all professional levels.

Responsibilities

• Set up training and conference rooms per diagrams and event forms.
• Move airwalls between rooms and manage cables as needed.
• Place training materials and cleanup after meetings.
• Verify room requirements meet client expectations (lighting, supplies, AV, temperature).
• Return equipment to storage and secure when not in use.
• Maintain customer relations via in-person, email, and phone.
• Monitor rooms for arrivals, no-shows, and participant counts; conduct floor checks.
• Capture data and report customer interactions.

Skills

Customer service

Communication

Problem solving

Attention to detail

Microsoft Office

Audio Visual

Tools

Microsoft Office Suite

Google Docs

Audio/Visual Equipment

Job description

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

The Meeting Support Specialist will provide training room and event space setups and will float between floors to assist the Floor Hosts with meeting support and provide Audio Visual services as needed.The scheduled shift of this position is 6:00a.m to 3:00p.m

Job Functions

• Setting up training and conference rooms to client’s specifications noted in diagrams and special event forms Moving airwalls between training rooms to expand or reduce room size as needed. Taping Down Wires

• Placing training materials on tables as requested Cleanup of leftover materials after meetings are completed.

• Verify that room requirements meet client’s expectations. (ex. lighting, supplies, audio visual equipment, temperature, etc.)

• Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.

• Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.

• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.

• Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.

• Capture data and report customer interactions.

Position Requirements/Experience/ Education:

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred

• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)

• Able to stand for extended periods of time

• Works well in a fast-paced environment

• Good listening and professional demeanor

• Must be able to navigate clients of every professional level.

• Maintain an elevated level of professional appearance and demeanor

Competencies:

• Client first mentality

• Demonstrates accuracy and attention to detail

• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing

• Solid decision-making skills within the scope of the position

• Ability to meet deadlines and work under pressure

• Excellent verbal and written communication skills are necessary.

• Actively listen and identify both spoken and unspoken needs

• Ability to use technology

• Prioritizing, flexibility, adaptability

The Compensation range for this role is up to 23.13 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#LI-MT1

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.