Lead Service Specialist

K2 Services; Los Angeles (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Equal opportunity employer

Job summary

Opentity Solutions in Los Angeles, CA is seeking a Lead Service Specialist to deliver concierge-style hospitality across client floors and spaces. You will coordinate daily operations, room setups, and service requests, serving as a liaison between clients, internal teams, and facilities.

The role requires independence, IT coordination with equipment setup and incident escalation, strong communication, and attention to detail.

Qualifications

• Education: High school diploma or equivalent; college degree preferred.
• Experience: 2–3 years in hospitality, workplace services, or event support.
• Technical: MS Office, service request systems, meeting room tools, AV/IT basics.

Responsibilities

• Deliver concierge-style service experiences for clients, guests, and staff.
• Coordinate daily hospitality operations, including meeting room scheduling and setup.
• Conduct floor walkthroughs to ensure rooms are clean, organized, and stocked.
• Lead event and meeting room setups per client specs and standards.
• Monitor service requests and ensure timely fulfillment.
• Use scheduling and workplace software to manage activities.
• Provide IT coordination for equipment setup and incident escalation.
• Escort clients to meeting spaces and ensure materials and amenities are ready.
• Serve as liaison between guests and staff to ensure service delivery.
• Communicate facility needs and track inventory with facilities teams.
• Assist in onboarding and training new hospitality staff on standards.
• Track and report operational metrics to management and clients.

Skills

Hospitality mindset

Independent work

Meeting room tech

Microsoft Office

Communication skills

Attention to detail

Time management

Liaison / problem-solver

Metrics reporting

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Service ticketing systems

Meeting room scheduling tools

AV/IT equipment knowledge

Job description

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

The Lead Service Specialist provides elevated concierge-style hospitality and service support across assigned floors and client spaces, ensuring a seamless experience for guests, meetings, and events. This roleoperateswith a high degree of independence while coordinating daily hospitality tasks, room setups, and service requests, and serves as a liaison between clients, internal teams, and facilities support. Reporting to the CRM or CRD, this position is non-exempt and may support the training and guidance of new team members.

Location: Los Angeles, CA

Pay: 20-23hr
Schedule: Monday-Friday (8am-5pm)

• Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders.
• Independently coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown.
• Conduct regular floor walkthroughs to ensure conference rooms and visitor offices are clean, organized, and fully stocked.
• Lead execution of event and meeting room setups based on client specifications and service standards.
• Monitor and respond to service and resource request systems, ensuring timelyfulfillment of all requests.
• Utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities.
• Provide on-the-ground technical coordination by partnering withIT forequipment setup, troubleshooting, and incident escalation.
• Escort clients to meetingspaces and ensure all required materials, amenities, and support are in place.
• Serve as a liaison between guests and internal staff tofacilitatecommunication and service delivery.
• Communicate facility and hospitality needs, including inventory levels and repair requests, to Facilities and support teams.
• Assistmanagement with onboarding and training of new hospitality staff on service standards and procedures.
• Track, compile, and report operational and service metrics to management and client stakeholders.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong hospitality and customer service mindset with a focus on “concierge-level” experience delivery.
• Aility to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment.
• Working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes.
• Proficiencyin workplace service platforms, scheduling tools, and Microsoft Office applications.
• Strong communicationskills with the ability to interact professionally with clients, executives, and internal teams.
• High attention to detail in room setup, inventory management, and service execution.
• Strong organizational and time-management skills with the ability to adapt to shifting priorities.
• Ability to act as a liaison and problem-solver across multiple departments.
• Comfortable tracking operational metrics and communicating performance data to leadership.
• Professional demeanor with a proactive, solution-oriented approach to guest service.

QUALIFICATIONS:

Education:High school diploma or equivalent required; college degree preferred or equivalent experience in hospitality, facilities support, or customer service environments.

Experience:2–3 years of experience in hospitality, workplace services,facilitiescoordination, or event support, preferably in a corporate or client-facing environment.

Technical Skills:

• Proficiencyin Microsoft Office (Outlook, Word, Excel, Teams)
• Experience with service request or ticketing systems
• Familiarity with meeting room scheduling and event coordination tools
• Basic understanding of AV/IT meeting equipment setup and troubleshooting workflows

Physical Requirements:

• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.