Meeting Support Specialist

Opensity Solutions; Boston, Northern (MA, KY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Meeting Support Specialist to set up training and conference rooms to client specifications and provide audio-visual support. The role requires ensuring rooms meet client expectations and assisting floor hosts across floors as needed.

Applicants should have 2–3 years in service industries such as hospitality or events, strong technical skills with Microsoft Office, Google Docs, and A/V gear, and the ability to stay professional and multitask in a fast-paced

Qualifications

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level.

Responsibilities

• Set up training and conference rooms to client’s specifications noted in diagrams and special event forms
• Move airwalls between training rooms to expand or reduce room size as needed
• Taping Down Wires
• Place training materials on tables as requested
• Cleanup of leftover materials after meetings are completed
• Verify that room requirements meet client’s expectations (lighting, supplies, audio visual equipment, temperature)
• Ensure additional equipment is returned to its storage location when not in use
• Maintain an elevated level of professional appearance and demeanor
• Monitor meeting rooms for participants arriving/leaving with scheduled timing and no-shows
• Provide first point of contact resolution and respond via in-person, email, or phone

Skills

Customer service

Event setup

A/V equipment

Microsoft Office

Google Docs

Communication

Multitasking

Attention to detail

Professional demeanor

Client navigation

Tools

Microsoft Office Suite

Google Docs

Audio/Visual equipment

Job description

## Meeting Support SpecialistApplyremote type: Onsitelocations: USA-Boston-MAtime type: Full timeposted on: Posted Todayjob requisition id: R-01506Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. # The Meeting Support Specialist will provide training room and event space setups and will float between floors to assist the Floor Hosts with meeting support and provide Audio Visual services as needed. The scheduled shift of this position is 6:00a.m to 3:00p.mJob Functions * Setting up training and conference rooms to client’s specifications noted in diagrams and special event forms Moving airwalls between training rooms to expand or reduce room size as needed. Taping Down Wires* Placing training materials on tables as requested Cleanup of leftover materials after meetings are completed.* Verify that room requirements meet client’s expectations. (ex. lighting, supplies, audio visual equipment, temperature, etc.)* Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.* Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.* Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.* Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.* Capture data and report customer interactions.Position Requirements/Experience/ Education: * 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred* Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)* Able to stand for extended periods of time* Works well in a fast-paced environment* Good listening and professional demeanor* Must be able to navigate clients of every professional level.* Maintain an elevated level of professional appearance and demeanorCompetencies: * Client first mentality* Demonstrates accuracy and attention to detail* Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing* Solid decision-making skills within the scope of the position* Ability to meet deadlines and work under pressure* Excellent verbal and written communication skills are necessary.* Actively listen and identify both spoken and unspoken needs* Ability to use technology* Prioritizing, flexibility, adaptabilityThe Compensation range for this role is up to 23.13 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.**All eligible employees receive access to a comprehensive benefits package, including:**Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)**#LI-MT1**Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.