Meeting Services Manager - Hilton Boston Logan Airport

Hilton Worldwide, Inc.; Boston (MA); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Meeting Services Manager to enhance guest experiences at a leading hotel near Boston Logan Airport. This role involves managing sales inquiries, negotiating contracts, and ensuring exceptional service for meetings and events. Join a dynamic team dedicated to delivering outstanding hospitality and enjoy a range of benefits that support your personal and professional growth. If you're passionate about creating memorable experiences and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

DailyPay

Medical Insurance

Mental Health Resources

Paid Time Off (PTO)

Discounted Travel Program

Parental Leave

Debt-Free Education

401K Plan

Employee Stock Purchase Program

Career Growth Opportunities

Qualifications

• Experience in hotel operations and event management is essential.
• Strong sales skills and customer service focus are required.

Responsibilities

• Manage sales inquiries and negotiate contracts with clients.
• Conduct site inspections and coordinate with operations departments.

Skills

Hotel Operations

Sales Experience

Event Management

Customer Service

Negotiation Skills

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Salesforce

Delphi

Job description

Job Description - Meeting Services Manager - Hilton Boston Logan Airport (HOT0BIL0)

Job Description

Meeting Services Manager - Hilton Boston Logan Airport (

Job Number:

HOT0BIL0 )

Work Locations

Work Locations

: Hilton Logan Airport One Hotel Drive Boston 02128

Hilton Boston Logan Airportis searching for their next Meeting Services Manager! Connected to Boston Logan Airport via a covered walkway, our event venues include flexible ballrooms, light- filled meeting rooms, and private conference suites.

Ideal candidates have experience working in hotel operations, a background in sales and/or events, and has experience working with Salesforce/Delphi.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

TheExecutive Meeting Manageris responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position will handle groups of approximately 10-19 guest rooms on peak with or without meeting space, both selling and servicing their groups.

• Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc. Utilize discretion and authority to negotiate contracts and commit company with customers and establish agreements with vendors.
• Initiates verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Represents the hotel to customers in the role of executing negotiated group sales agreements including but not limited to room blocks, food and beverage, exhibits and associated products and services.
• Initiate new sales, prospects, and qualifies leads. Write proposals and/or contracts to advise prospective groups for meeting space, space and rate availability for group accommodations (10-19 guest rooms) for moderately smaller meetings. Develop and quote prices for same.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Conduct site inspections and property tours with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Partner with operations departments to ensure full participation in servicing accounts

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!