Meeting Room Support

JLL; Cincinnati (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

JLL in Cincinnati, OH is seeking a Meeting Room Support Associate to be the primary contact for meeting room operations, AV support, and conference services. You will configure spaces, inspect facilities daily, and maintain AV inventory records in the asset tracking system, delivering white-glove service for VIP calls.

Responsibilities include hands-on AV diagnostics, coordinating Cisco-based video conferences, and ensuring professional, customer-focused service while upholding JLL's values of

Qualifications

• Experience operating projectors, flat screens, microphones, control systems, and conferencing platforms including MS Teams.
• Proficiency in MS Office applications, particularly Excel, Outlook, and Teams.
• Strong organizational and multitasking abilities to work independently under time constraints.
• Ability to lift up to 50 lbs. and perform frequent movement throughout the facility.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to maintain professionalism under pressure.

Responsibilities

• Configure meeting spaces with appropriate furniture and equipment setups.
• Conduct daily facility inspections.
• Maintain comprehensive AV inventory records through our asset tracking database.
• Provide hands-on technical support by diagnosing and resolving audio-visual issues.
• Coordinate video conference assistance in partnership with Cisco vendors.
• Deliver white-glove service for VIP video calls.
• Set up or break down furniture and equipment for large meetings and events.
• Embody JLL's core values of ethics, teamwork, and excellence.

Skills

Projector operation

AV equipment handling

MS Teams proficiency

MS Office proficiency

Time management

Communication skills

Lifting up to 50 lbs

Detail-oriented

Tools

MS Teams

Excel

Outlook

Asset tracking database

Job description

As a Meeting Room Support associate, you will serve as a primary point of contact for all meeting room operations, audio-visual support, and conference services. Your core responsibilities include configuring meeting spaces with appropriate furniture and equipment setups, conducting daily facility inspections, and maintaining comprehensive AV inventory records through our asset tracking database. You'll provide hands-on technical support by diagnosing and resolving audio-visual issues, coordinating video conference assistance in partnership with Cisco vendors, and delivering white-glove service for VIP video calls. This role requires a customer-focused attitude.

What Your Day-to-day Will Look Like

• Configure meeting spaces with appropriate furniture and equipment setups.
• Conduct daily facility inspections.
• Maintain comprehensive AV inventory records through our asset tracking database.
• Provide hands-on technical support by diagnosing and resolving audio-visual issues.
• Coordinate video conference assistance in partnership with Cisco vendors.
• Deliver white-glove service for VIP video calls.
• Set up or break down furniture and equipment for large meetings and events.
• Embody JLL's core values of ethics, teamwork, and excellence.

Required Qualifications

• Experience operating projectors, flat screens, microphones, control systems, and conferencing platforms including MS Teams.
• Proficiency in MS Office applications, particularly Excel, Outlook, and Teams.
• Strong organizational and multitasking abilities to work independently under time constraints.
• Ability to lift up to 50 lbs. and perform frequent movement throughout the facility.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to maintain professionalism under pressure.

Preferred Qualifications

• Experience in AV and meeting room support.
• A proactive team player who delivers exceptional customer service.
• Approaches challenges as opportunities for innovative solutions.
• A change agent who participates in ongoing training and continuous improvement initiatives.