AV Specialist

JLL; Huntsville (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

JLL in Huntsville is seeking an AV Technician to deliver white-glove technical support for meetings, client conferences, and executive presentations. You will maintain conference room systems, troubleshoot proactively, and use Crestron, Polycom, and modern collaboration tools to ensure flawless experiences.

This role emphasizes proactive maintenance, scheduling rooms, and coordinating with internal teams. The ideal candidate has 3+ years in AV or related tech support, strong communication, and a

Qualifications

• Bachelor's degree or equivalent experience in AV/tech support.
• 3+ years in audiovisual or technical support.
• 2+ years in a client/customer service environment.
• Experience with MS Office in a professional office.
• Strong troubleshooting for AV software/hardware.

Responsibilities

• Deliver white-glove technical support for internal meetings and executive presentations.
• Maintain conference room systems and perform firmware updates and maintenance.
• Schedule meeting rooms and provide comprehensive AV support for events.
• Identify and resolve AV issues proactively to minimize downtime.
• Deploy and troubleshoot Teams, Zoom, Webex, and other platforms.
• Support Crestron Flex, Polycom codecs, and integrated AV systems.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Education

Bachelor's degree

High School diploma or GED

Tools

Microsoft Teams

Zoom

Webex

Crestron Flex

Polycom codecs

Job description

What this job involves:

This role provides critical technical support for our state-of-the-art conference facilities, ensuring seamless audiovisual experiences for internal teams, customers, and C-level executives. As an AV Technician, you'll be the technical backbone of our Huntsville operations, maintaining conference room systems, troubleshooting issues proactively, and delivering exceptional white-glove service. You'll work with cutting-edge collaboration technologies and play a vital role in enabling productive meetings, training sessions, and special events that drive JLL's business forward. This position offers an excellent opportunity to develop your technical expertise while working in a dynamic corporate environment.

AV Specialist – JLL

What this job involves:

This role provides critical technical support for our state-of-the-art conference facilities, ensuring seamless audiovisual experiences for internal teams, customers, and C-level executives. As an AV Technician, you'll be the technical backbone of our Huntsville operations, maintaining conference room systems, troubleshooting issues proactively, and delivering exceptional white-glove service. You'll work with cutting-edge collaboration technologies and play a vital role in enabling productive meetings, training sessions, and special events that drive JLL's business forward. This position offers an excellent opportunity to develop your technical expertise while working in a dynamic corporate environment.

What your day-to-day will look like:

• Deliver white-glove technical support for internal meetings, client conferences, and C-level executive presentations, ensuring flawless audiovisual experiences
• Perform regular maintenance tasks including software and firmware updates, preventive maintenance, and routine repairs to ensure uninterrupted conference room equipment operation
• Assist with scheduling meeting rooms and provide comprehensive AV support for conferences, training sessions, and special events
• Proactively identify and resolve potential audiovisual issues before they impact users, providing timely solutions to client concerns and needs
• Deploy, configure, and troubleshoot teleconferencing platforms including Microsoft Teams, Zoom, Webex, and other collaboration tools
• Provide technical expertise for Crestron Flex systems, Polycom VTC codecs, and other integrated AV systems
• Communicate facility usage policies, rental procedures, and sponsorship guidelines clearly to employees and customers

Required Qualifications:

• Bachelor's degree with 3+ years of related experience OR High School diploma/GED with 5+ years of related experience in audiovisual or technical support
• 2+ years of experience working in a client or customer service-oriented environment, preferably in a corporate conference center or similar facility
• 2+ years of hands-on experience with Microsoft Office applications in a professional office environment
• Advanced troubleshooting capabilities for AV software and hardware configurations with demonstrated ability to resolve complex technical issues
• Excellent written and verbal communication skills with the ability to articulate technical concepts to users at all organizational levels
• Strong attention to detail, organizational skills, and ability to work under pressure while managing multiple priorities in a fast-paced environment
• Professional appearance and demeanor with exceptional service orientation and responsiveness to customer needs

Preferred Qualifications:

• Experience working in a hotel or corporate conference center environment
• Proficiency with EMS (Event Management System) or other web-based conference room scheduling platforms
• CTS (Certified Technology Specialist) certification or willingness to obtain
• Crestron certifications (Crestron Flex, DMC, or related credentials)
• Familiarity with integrated audiovisual control systems and ability to quickly learn new software platforms as needed

Location: Huntsville, AL

Shift: 1st Shift