Meeting & Events Associate

CBRE Group, Inc.; Peachtree Corners (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

CBRE Group, Inc. in Peachtree Corners, GA is seeking a Meeting and Events Associate to plan, coordinate, and execute meetings, conferences, and events within the Workplace Experience team.

You will ensure smooth operations, manage space configurations and AV needs, and align decor with client vision. You will follow up pre- and post-event to confirm satisfaction, review reporting, and communicate with management to meet SLAs and KPIs.

Responsibilities

• Oversee set up, refresh, and removal of food, beverage, and service items; ensure smooth operations.
• Confirm pre-event setup is complete, review space configurations and audio/visual requirements; verify decor aligns with client vision.
• Follow up with clients pre- and post-event to confirm satisfaction; review post-event reporting and reconciliation with management.
• Troubleshoot and resolve complex client inquiries and escalated complaints.
• Execute SLAs, KPIs, benchmarks, and recurring reports.
• Approve head meeting and events calendar for event spaces.
• Order event supplies as needed.
• Gather and analyze data to identify and solve problems; propose new techniques.

Job description

About the Role:

As a CBRE Meeting and Events Associate, you will be responsible for the planning, coordination, and day-of execution of meetings, conferences, and events.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Oversee set up, refresh, and removal of food, beverage, and service items. Ensure smooth operations. Work with management to communicate department goals.
• Confirm pre-event setup is complete. This includes a review of space configurations, and audio/visual requirements are complete. Verify decor is in alignment with the client's vision.
• Follow up with clients pre- and post-event to confirm satisfaction. Review post-event reporting and reconciliation with management and recap results with the team.
• Troubleshoot and resolve complex client inquiries and escalated complaints.
• Accountable for the execution of SLAs, KPIs, benchmarks, and reoccurring reports.
• Approve head meeting and events calendar for event spaces.
• Order event supplies as needed.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.