Concierge - Mandalay Bay

MGM Resorts; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking

Health & income protection benefits

Professional development and volunteer

Job summary

Las Vegas, Nevada — MGM Resorts is seeking a Concierge to set the tone for an elevated guest journey. You will curate personalized moments and build lasting impressions that extend beyond the guest's stay.

The starting rate is $19.00 per hour, plus commissions. You will professionally process guest requests across multiple channels, promote MGM Resorts venues, resolve conflicts, and collaborate with various departments to ensure a seamless guest experience.

Qualifications

• 1+ years of prior relevant experience preferred.
• Must be 21 years of age or older.

Responsibilities

• Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up‑selling, and cross‑selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges.
• As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests.
• Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests.
• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community.
• As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures.
• May check in/out hotel guests.

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Concierge, you set the tone for an elevated guest journey. Through genuine connection, thoughtful service, and attention to detail, you'll take ownership of each guest's experience by curating personalized moments that leave a lasting impression well beyond their stay.

THE STARTING RATE

$19.00, plus commission

THE DAY-TO-DAY

• Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up‑selling, and cross‑selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges.
• As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests.
• Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests.
• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community.
• As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures.
• May check in/out hotel guests.

THE IDEAL CANDIDATE

• 1+ years of prior relevant experience preferred
• High School Diploma or GED required
• Must be 21 years of age or older required

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community