MedTech Technical Support Specialist II – Onsite & Equity

Rainier Recruiting; Redmond (WA); On-site; USD 82,000 - 92,000; Full time

Benefits offered by this job

Equity grants

Private office

Impact on product quality

Small team

Job summary

Rainier Recruiting seeks a Technical Customer Support Specialist II (Medical Device) in Redmond, WA, onsite five days a week. You will be the primary technical contact, handling complex device issues for clinicians and coordinating device returns to minimize downtime.

Ideal candidates have 5+ years in medical device support, knowledge of FDA/HIPAA compliance within a QMS, and experience with Salesforce/Oracle, plus MS Office and Google Workspace. Equity is offered.

Qualifications

• 5+ years of technical support experience in medical device/biotech industries.
• Working knowledge of FDA and HIPAA compliance in a QMS environment.
• Experience with Salesforce CRM and/or Oracle/NetSuite, plus MS Office and Google Workspace.
• Clear, professional communication and strong business acumen.
• Highly organized with the ability to prioritize in a fast-paced setting.

Responsibilities

• Serve as frontline technical resource for inbound calls and emails from domestic and international customers.
• Resolve complex device issues with clear, effective solutions to minimize downtime.
• Document complaints, cases, problem reports, and RMAs per QMS standards.
• Coordinate return of failed devices and follow up on service experiences.
• Report device behavior to drive product and process improvements.
• Conduct pre- and post-sale technical calls to set expectations for device use.
• Collaborate with engineering, regulatory, supplier quality, logistics, and accounting teams.
• Write/update procedures through document control systems.

Skills

5+ years technical support

Strong communication

Highly organized

Continuous improvement mindset

Tools

Salesforce CRM

Oracle/NetSuite

Microsoft Office

Google Workspace

Job description

Rainier Recruiting seeks a Technical Customer Support Specialist II (Medical Device) in Redmond, WA, onsite five days a week. You will be the primary technical contact, handling complex device issues for clinicians and coordinating device returns to minimize downtime.

Ideal candidates have 5+ years in medical device support, knowledge of FDA/HIPAA compliance within a QMS, and experience with Salesforce/Oracle, plus MS Office and Google Workspace. Equity is offered.