MedTech Service Engineering Leader (Hands-on)

Real; Minneapolis (MN); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Real is seeking a Service Engineering Leader in Minneapolis to drive strategy and hands-on problem solving for our growing medical technology portfolio. You will partner with R&D, Quality, Manufacturing, and Field Service to ensure reliability, maintainability, and field success from concept through commercialization.

You will lead service engineering activities, develop scalable processes, analyze field data, and influence cross-functional teams to shape the future of service engineering while

Qualifications

• Bachelor's degree in Engineering required.
• Experience supporting complex capital equipment and electromechanical systems (medical device experience required).
• Strong knowledge of reliability, serviceability, troubleshooting, and root cause analysis.
• Ability to influence stakeholders across functions without direct authority.
• Experience in regulated environments preferred.
• Leadership experience with hands-on, player-coach style.

Responsibilities

• Drive serviceability strategy across new product development and commercial systems.
• Partner with R&D, Quality, Manufacturing, Technical Support, and Field Service teams.
• Lead service engineering activities including service documentation, troubleshooting methodologies, and field change implementation.
• Develop scalable service processes to improve uptime, reliability, and customer experience.
• Analyze field performance data to identify trends and drive corrective actions.
• Influence cross-functional teams and shape the future of service engineering.

Skills

Leadership

Cross-functional

Service engineering

Reliability

Root cause analysis

Regulatory environment

Education

Bachelor's degree in Engineering

Job description

Real is seeking a Service Engineering Leader in Minneapolis to drive strategy and hands-on problem solving for our growing medical technology portfolio. You will partner with R&D, Quality, Manufacturing, and Field Service to ensure reliability, maintainability, and field success from concept through commercialization.

You will lead service engineering activities, develop scalable processes, analyze field data, and influence cross-functional teams to shape the future of service engineering while