Sr. Manager, Service Engineering

Real; Minneapolis (MN); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Real is seeking a Service Engineering Leader in Minneapolis to drive strategy and hands-on problem solving for our growing medical technology portfolio. You will partner with R&D, Quality, Manufacturing, and Field Service to ensure reliability, maintainability, and field success from concept through commercialization.

You will lead service engineering activities, develop scalable processes, analyze field data, and influence cross-functional teams to shape the future of service engineering while

Qualifications

• Bachelor's degree in Engineering required.
• Experience supporting complex capital equipment and electromechanical systems (medical device experience required).
• Strong knowledge of reliability, serviceability, troubleshooting, and root cause analysis.
• Ability to influence stakeholders across functions without direct authority.
• Experience in regulated environments preferred.
• Leadership experience with hands-on, player-coach style.

Responsibilities

• Drive serviceability strategy across new product development and commercial systems.
• Partner with R&D, Quality, Manufacturing, Technical Support, and Field Service teams.
• Lead service engineering activities including service documentation, troubleshooting methodologies, and field change implementation.
• Develop scalable service processes to improve uptime, reliability, and customer experience.
• Analyze field performance data to identify trends and drive corrective actions.
• Influence cross-functional teams and shape the future of service engineering.

Skills

Leadership

Cross-functional

Service engineering

Reliability

Root cause analysis

Regulatory environment

Education

Bachelor's degree in Engineering

Job description

Are you passionate about building serviceability into complex products and driving operational excellence across the product lifecycle? We're partnering with an innovative and rapidly growing medical technology company seeking a Service Engineering Leader (hands on technical with strategy) to play a critical role in supporting next-generation products and a growing global installed base. This is a unique opportunity for an engineering leader who enjoys balancing strategic influence with hands‑on technical problem solving. You'll serve as the primary service engineering partner to R&D, helping ensure products are designed for reliability, maintainability, and field success from concept through commercialization.

What You'll Do

• Drive product serviceability strategy across new product development and commercial systems
• Partner closely with R&D, Quality, Manufacturing, Technical Support, and Field Service teams
• Lead service engineering activities, including service documentation, troubleshooting methodologies, and field change implementation
• Develop scalable service processes that improve uptime, reliability, and customer experience
• Analyze field performance data to identify trends and drive corrective actions
• Influence cross-functional teams and help shape the future of service engineering within the organization

What We're Looking For

• Bachelor's degree in Engineering or a related technical discipline
• Experience supporting complex capital equipment, electromechanical systems, (medical device experience required)
• Strong knowledge of product reliability, serviceability, troubleshooting, and root cause analysis
• Proven ability to work cross-functionally and influence stakeholders without direct authority
• Experience operating in regulated environments preferred
• Leadership experience with the ability to function as a hands-on player-coach

Why Consider This Opportunity?

• Innovative technology making a meaningful impact on patient care
• High-visibility role with direct influence on product development and commercial success
• Opportunity to help build and shape future service engineering capabilities
• Collaborative, mission-driven culture
• Competitive compensation and comprehensive benefits

If you're interested in learning more, or know someone who may be a strong fit, feel free to reach out directly for a confidential conversation.

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EOE Statement: Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to base pay, direct-hire employees may be eligible for client offered benefits such as medical, dental, and vision coverage, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change.

To find out more about Real, please visit www.realstaffing.com